Bad experience at Tesla Fremont Delivery Hub

[smatthew]

I know that if my apartment burned down, either I or my manager would change my voicemail message and set a vacation e-mail message, and arrange for someone to cover my work. That's part of being a professional.

Then again, there's still the issue of timeline. That fire just doesn't fit the story of when his apartment burned. Sorry. Maybe he lied to you too.

 

[RGGC]

This is not a trend. This is one case. Tens of thousands of other deliveries went perfect.

No i got my S in July '17 in Fremont Delivery, too, and it wasn't as clean as it should be. I have purchased many new cars and Tesla needs to figure out how to deliver a car in better condition. I complained to my delivery specialist and they worked out a detail at my local service center. The car was not delivered in the way an almost 6 figure car should be..IMO.. It was far from perfect...

 

[beachbum77]

This is not a trend. This is one case. Tens of thousands of other deliveries went perfect.

Here we are about a month later and the trend has gotten so bad Musk is now involved in trying to fix the problems. Obviously too many people thinking like you did not give the issues enough attention sooner.

 

[notAnExpert]

[...]
I happen to know him personally, saw this post, and wanted to share some truth on the matter, since another poster and the OP mentioned it. [...]

Sorry about your friend's misfortune. I hope his life is back to normal.

If I were the OP, I'd also be a bit skeptical about the story because I would have expected a large company like Tesla to reassign work when service employees are absent on vacation, fall sick, etc.

As you know him personally, I'm curious about how Tesla dealt with his situation. Did he inform Tesla about his apartment burning down? Did Tesla reassign his time-sensitive work to other staff? It seems to me that Tesla could have handled this better by sending a broadcast email message to all prospective owners for whom he was coordinating delivery and reassigned the work to others in the company.

 

[ohmman]

mod note: references to outsiders' real names are not OK here without their permission. I've tried to properly redact any references, and ask that we stick with pronouns here.