I find it odd that we are more proactive to get the information than Tesla people. Apparently, my advisor is out of office and is not answering calls or reply to emails about scheduling our delivery and get the $3K rebate. It is our first time buying Tesla. It just seems it is like dealing with a traditional dealer. On the good side, they are not commission. On the downside, I do feel that our advisor is hard to get to and there is no backup when he is away. Also when we have questions, there is no good way to call. Our calls either went to general lines or were just not answered.