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Understand that they want to keep wasted time to a minimum if it's user error but a pain if you have an intermittent fault, I'm sure many of us have had faults in cars that required a few trips back to the dealer because the fault didn't show while it was in the workshop.
Never heard back on this one. What was the final verdict? Did you have to pay for it or was it replaced under warranty? I have a service appointment for this Friday and so far no news from the SC.