Customer service is literally absent.
There’s just no one working there.
Being in CA, there’s no way to manually add or make changes to a policy without speaking to someone on the phone. And, the phone wait times are over 2 hours, at which point I give up. Or, an automated message says to call back during business hours, which I am doing!
Here’s my latest attempt to call them before giving up.
I have not been able to add a new vehicle for some time now because no one ever picks up. (Car is garaged during this entire time).
Will be paying more to go to a carrier that will actually pick up the phone within a reasonable time.
There’s just no one working there.
Being in CA, there’s no way to manually add or make changes to a policy without speaking to someone on the phone. And, the phone wait times are over 2 hours, at which point I give up. Or, an automated message says to call back during business hours, which I am doing!
Here’s my latest attempt to call them before giving up.
I have not been able to add a new vehicle for some time now because no one ever picks up. (Car is garaged during this entire time).
Will be paying more to go to a carrier that will actually pick up the phone within a reasonable time.