I lost my vin 2 days ago and have officially given up as well. 10/15 order, i've seen people order my same exact configuration after me get their car at the same exact DC as mine, it's clearly not first come first serve and it's only partially location based, I have no idea how they decide who gets what car. I called Tesla up once just to make sure i'm still set to receive the car by year end and they said I would. Later that night saw my vin pop up and the very next day it's gone. I'm not gonna bother calling because I know they don't/can't do anything.