I’m hoping somebody might have advice on this or how to escalate.
I had my new Model 3 delivered last Friday to join our existing one, it’s a company leased car through alphabet.
The car still does not show in the app, nor in my account on the web.
The lease company have granted full access to me and computed every task they should post delivery and are now a bit stuck.
On the phone Tesla say “it must be the lease company”.
I’ve been to my local service centre (Birmingham) who have looked and confirmed the lease company have done everything and the automated steps have failed to fully allocated the car to me. They’ve emailed somebody they know managed to fix it when seen before but nothing so far has happened to fix it.
Something in the system has worked as it knows to charge me for the supercharging I’ve done, but I can’t use the app at all.
Any advice on what to try to escalate would be appreciated
I had my new Model 3 delivered last Friday to join our existing one, it’s a company leased car through alphabet.
The car still does not show in the app, nor in my account on the web.
The lease company have granted full access to me and computed every task they should post delivery and are now a bit stuck.
On the phone Tesla say “it must be the lease company”.
I’ve been to my local service centre (Birmingham) who have looked and confirmed the lease company have done everything and the automated steps have failed to fully allocated the car to me. They’ve emailed somebody they know managed to fix it when seen before but nothing so far has happened to fix it.
Something in the system has worked as it knows to charge me for the supercharging I’ve done, but I can’t use the app at all.
Any advice on what to try to escalate would be appreciated