Fell in love then out of love with CR Spotless – buyer beware
When I first purchased this system to wash my Tesla, I loved it. The results were, well, spotless. After the first resin cartridge ran out, I ordered a replacement. It arrived on time and well protected in a heavy box.
The replacement lasted a fraction of the time of my first cartridge and began leaking little beads of resin through the sprinkler head and onto my car. I contacted the company for help. They told me I needed to replace the cartridge. I explained, it had not lasted a fraction as long as my prior cartridge, but agreed to pay for another cartridge. After all, I loved the way this thing made cleaning my car so easy, and well, spotless!
I ordered a replacement. This replacement cartridge arrived poorly packed and cracked in half. It was not packed with the same care as the prior cartridge. I contacted the company. It took several emails. Finally, I got a reply after 4 days by emailing the owner. The reply was gruff and off putting, but they agreed to replace the cracked cartridge.
I received a replacement for the replacement. This one also shipped in the same poorer packing material as the cracked replacement but arrived in one piece. I put the system back together, and got ready for some spotless car washing. I turned on the system and the water that came out was not clear. It had a light milky film. I ran buckets of water through the cartridge to see if it would clear up. I tried putting a simple filter on the outlet to see if that would work. I gave up and contacted the company for help on August 25. It is now September 9 and I have not gotten a response.
So I am now left with an expensive water deionizer that does not work and a company that does not respond to requests for help. Sadly, I can no longer recommend this product or this company. Buyer beware. When this product works its great. When it stops working you are just out of luck.
