phil0909
Member
Then why did you do it?
Reductio ad absurdum is used to demonstrate a point. It is an effective and perfectly legitimate logical device.
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Then why did you do it?
- Tesla does not seem to care. They really should address this regardless of whether or not they are going to try and fix it. To think calling this just part of the plan all along ignores your customers reactions. If this were 1% of their customers, fine, but it's closer to 30%. If they are willing to fix it, say that. If they are not, say that and justify it ("early feedback on first run production cars highlighted a need to improve the (durability) (color consistency) (feel) of the headliner to meet our quality expectations" .... OR, "after exhausting our limited supply of ultrasuede, our engineers specified an alternative, equally high quality textile alternative that we incorrectly thought all our customers would consider an acceptable substitution" . Communication
Because this thread is FULL of facts as to why this happened. Just swimming in 'em.Yes, I believe that this headliner kerfuffle is most likely due to a breakdown somewhere in internal comms, with no bad intent behind it.
I would like to believe @bonnie works for Tesla because (not trying to make this personal) to routinely have the ability to understand/know the motivations for the behavior of the company infers one to have knowledge the rest of us do not have.
I can understand the feeling of wanting to see actions in the most positive light but when posts have very little facts and tons of feelings, a reasonable person can say (without making it personal) speculation is rife and facts are not present 15K+ post notwithstanding.
OK so I got a surprise call from a very nice Tesla executive rep about this whole situation. I've been a bit vocal about this so I think they partially singled me out. She said she had a direct line of communication with Teslas executive team including Elon and they're working to gauge our thoughts and figure out how to respond.
She couldn't say exactly why the headliner was changed because she didn't know herself, but was looking for feedback. I said if it's a vendor cutoff issue that's fine but they should probably communicate that, and if it's a price thing they should at some point offer Alcantara as an option for extra money.
She said internally it's not Alcantara but synthetic suede, and that Tesla was trying to avoid another press release on the topic, but that Tesla plans to reach out to those who already configured their Teslas with the expectation of synthetic suede to try to make it right with those customers. It's unclear what happens to those who haven't configured, I assume we still get premium textile with no alternative option even at a price. I know this doesn't do too much to explain why the change happened but it shows what Tesla is thinking going forward!
I can't help but feel like Tesla is merely covering their a$$ here, legally. The few customers that took delivery of the new "Honda"-liner before this all fell apart are easy fixes. I'm more concerned about the almost 1,000 per week they are still cranking out and their corresponding future owners that have not heard ANYTHING about it. Trying to not have a press release? Please! I think that cat is already out of the bag...it's damage control time folks! I might be in the minority, but the only fix that I can think of is they ought to offer Alcantara to anyone who reserved under that assumption and still wants it. They should also change their press photos and be clear about what the product really is going forward...OK so I got a surprise call from a very nice Tesla executive rep about this whole situation. I've been a bit vocal about this so I think they partially singled me out. She said she had a direct line of communication with Teslas executive team including Elon and they're working to gauge our thoughts and figure out how to respond.
She couldn't say exactly why the headliner was changed because she didn't know herself, but was looking for feedback. I said if it's a vendor cutoff issue that's fine but they should probably communicate that, and if it's a price thing they should at some point offer Alcantara as an option for extra money.
She said internally it's not Alcantara but synthetic suede, and that Tesla was trying to avoid another press release on the topic, but that Tesla plans to reach out to those who already configured their Teslas with the expectation of synthetic suede to try to make it right with those customers. It's unclear what happens to those who haven't configured, I assume we still get premium textile with no alternative option even at a price. I know this doesn't do too much to explain why the change happened but it shows what Tesla is thinking going forward!
I also told her how I was considering another MX but I've been a bit upset that they've removed a bunch of options from it, and that this removal in particular was kind of a straw that broke the camels back on that end (for all you MX-ers).
I fall into the former camp, not just with Tesla but across the board. This is often repeated at my kids' school as well - assume best intentions from the teachers. After more data comes in, you can make a decision on whether your initial assumption was false, but in my opinion it's a much more positive approach to life.
I can't help but feel like Tesla is merely covering their a$$ here, legally. The few customers that took delivery of the new "Honda"-liner before this all fell apart are easy fixes. I'm more concerned about the almost 1,000 per week they are still cranking out and their corresponding future owners that have not heard ANYTHING about it.
I fall into the former camp, not just with Tesla but across the board.
I can't help but feel like Tesla is merely covering their a$$ here, legally.
Does everyone realize that Alcantara is cloth!! It's just a trademark for an over-hyped synthetic cloth?
https://jalopnik.com/what-the-hell-is-alacantara-anyway-1604799947
https://thegarage.jalopnik.com/suede-is-a-garbage-material-for-car-interiors-1733409981
I did not see the parallel between a change in trim material and a fundamental change in the power source of the vehicle. It can be effective, but in this case it certainly did not hit that mark for me.Reductio ad absurdum is used to demonstrate a point. It is an effective and perfectly legitimate logical device.
I do. The difference is in who they are attempting to help with those intentions. The villian very rarely sees themselves as one. I can see good intentions and still disagree with the intent or implementation, and I have disagreed with all of your examples. (Some more than others.)Do you really assume good intentions by GW Bush, BH Obama, and DJ Trump? All three of them? Cuz that's what across the board means.
If so, I salute your openmindedness. And if not, I salute your perspicacity.
I do. The difference is in who they are attempting to help with those intentions. The villian very rarely sees themselves as one. I can see good intentions and still disagree with the intent or implementation, and I have disagreed with all of your examples. (Some more than others.)
I absolutely do try to assume best intentions until I get data that tells me otherwise. But let’s keep political figures out of the discussion.Do you really assume good intentions by GW Bush, BH Obama, and DJ Trump? All three of them? Cuz that's what across the board means.
If so, I salute your openmindedness. And if not, I salute your perspicacity.
Did it cause you to doubt their competence when the synthetic suede was removed from the top of the dash without notice, or when the premium lighting was dropped from standard without notice? I wonder what is different about this particular running change versus any other.I have no interest in Tesla's intentions here. For me, it's about competence. When will I get my Model 3, and will quality be adequate? Headlinergate is an ominous portent.