Changing Order of AWD Non-P to White Seats, Delivery impact?

[BobCio]

Called yesterday and respectfully registered my unhappiness with the speed and transparency of the process. He today flagged my white interior change order to highest priority. The info I got yesterday was again inconsistent with past info that 1) I've previously received, and 2) what I've read about on social media. The change order computer system does not communicate with the factory computer system. Two completely separate departments. The factory computer system assigns VINs based on production runs and reservation/order info. Once that happens, a Delivery Associate is assigned and the process moves forward. At this time, all the factory sees is my original order with black, thus, they may not have me properly queued for blue/white (as far as I can tell but that point was unclear from the rep). I am seeing my car being delivered to other parts of the country and it makes me wonder if I'm being screwed by the slow change order process.

@Sagedaddy When you do finally get your order updated, you should receive a new Order Agreement (which is also on your Tesla.com page and called the Motor Vehicle Purchase Agreement MVPA). When they changed my order and gave me a new MVPA, my Order Date changed to the date that they made the change, and I moved from the Sept-Nov 18 delivery estimate to the Oct-Dec 18 delivery estimate window.

 

[Nirenk]

Called them again. 4th time now with an hour long wait. The rep was clueless. I politely asked if there is anything that can be done to accelerate the change. And she said they are working on changes from 25th and nothing can be done. I know that some of you made your changes on 28th and they are already reflected on your accounts. So clearly rep is not only clueless but lying.

Very disappointing. Elon has built great cars. He needs to build a better company now.

 

[osubuckeyes88]

Called them again. 4th time now with an hour long wait. The rep was clueless. I politely asked if there is anything that can be done to accelerate the change. And she said they are working on changes from 25th and nothing can be done. I know that some of you made your changes on 28th and they are already reflected on your accounts. So clearly rep is not only clueless but lying.

Very disappointing. Elon has built great cars. He needs to build a better company now.

I already have a delivery specialist and he put the request in for me to have mine changed. You need another rep or ask to speak to someone that can escalate it.