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Charge Point Requires Service - Error Message

DT_7524

New Member
Feb 23, 2021
1
0
Co Durham
Hi, i have only charged my new model 3 twice. After the last charge i got an error message saying the charging was 'disrupted', i didn't think anything of this until i went to charge it up again. The charging would not commence and i got error messages saying 'charge port requires service' and 'unable to drive'. I can drive but i have to confirm the charger is still not plugged in.

anyone else experienced this and any advice on how to resolve??
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
8,251
9,109
Riverside Co. CA
Hi, i have only charged my new model 3 twice. After the last charge i got an error message saying the charging was 'disrupted', i didn't think anything of this until i went to charge it up again. The charging would not commence and i got error messages saying 'charge port requires service' and 'unable to drive'. I can drive but i have to confirm the charger is still not plugged in.

anyone else experienced this and any advice on how to resolve??

You mean other than contacting tesla for a service appointment? if it were me I would drive down to my local service center as it sounds like once your battery is drained you will not be able to charge it, and you dont want that.
 

user212_nr

Active Member
Aug 26, 2019
1,407
741
US
The charging would not commence and i got error messages saying 'charge port requires service'

Requires service refers to Tesla's warranty service at their service center.

You'll need to contact Tesla to arrange for your car to be towed to the nearest service center, possibly to receive a loaner car while your car is serviced.
 

elptxjc

Member
Dec 15, 2019
752
142
El Paso, TX
Are you sure you're inserting the 'handle' all the way in, until you feel it stopped? Many of us have had 'issues' the first few times, until we get the hang of it. I initially didn't push hard enough, and got a lot of 'clicking', and the subsequent error saying charging aborted, due to latching error. Consciously pushing the cable all the way in every time avoided that error again. And I also push it in before engaging the button to unlatch, to make sure it unlatches easily as well. I'd try a supercharger before calling Tesla, to make sure it's the car, and not the cable, or something else. Good luck OP.
 
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user212_nr

Active Member
Aug 26, 2019
1,407
741
US
Actually, you can drive to the SC (got confused if you can drive or not), that is the best even if the tow is free. Like the other user said, get that done before you run out of power.
 

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