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Charge Port Plastic Guide Broke

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Has this been a problem for many others? I'm awaiting mobile service to come and check it out but one of the two big prongs lost a plastic guide ring. I've been very careful when plugging/unplugging my vehicle and the car is only 3 months old. At first it seemed like the cable wouldn't plug in without this piece but after gently working at it I was able to get it to charge. Very disappointing but hopefully they will take care of it.

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2019 White Model 3 Standard Range Plus