Cincinnati Ohio SC P3D/AWD Delivery Thread/ Delays

[umair239]

I need to hear from people who have recently picked up their cars or are scheduled to pick it up at Cincinnati Ohio SC. Here is my detail:
P3D
Reservation holder: 10/16
Ordered Placed: 08/02
Scheduled Delivery: 09/26 moved to 09/30
VIN: Went through two VINs first VIN: 69xx, current VIN: 89xx

Delivery advisor told me my previous car was delivered to someone else who matched it. Really frustrating because my loan company requires MVPA to finalize the loan. Had to send the new MVPA and am now crossing my fingers that my VIN doesn't change again.

 

[kurtust]

I need to hear from people who have recently picked up their cars or are scheduled to pick it up at Cincinnati Ohio SC. Here is my detail:
P3D
Reservation holder: 10/16
Ordered Placed: 08/02
Scheduled Delivery: 09/26 moved to 09/30
VIN: Went through two VINs first VIN: 69xx, current VIN: 89xx

Delivery advisor told me my previous car was delivered to someone else who matched it. Really frustrating because my loan company requires MVPA to finalize the loan. Had to send the new MVPA and am now crossing my fingers that my VIN doesn't change again.

Supposed to pick my non performance m3 up on Wed 9/26. Original VIN posted 7 days prior then on Thursday last week it disappeared and no new VIN on my page since, however still shows 9/26 delivery. Delivery specialist said all was on track when we spoke on Friday but I’m not optimistic of a delivery this week after reading other posts. Good luck on your delivery!

 

[SkillZ2882]

I'm scheduled for delivery on Sunday, 9/30 at the Blue Ash location. I'm worried about it being on a Sunday. I'm financing through Everence and they don't send wires during the weekends. My loan officer told me to get everything squared away with Telsa by this Friday (9/28). No VIN or MVPA yet. My first and only contact with Tesla was on 9/20.

AWD
Reservation holder: 2/17
Ordered Placed: 06/28

 

[neroden]

My bet is neither of you are getting cars. No VIN 7 days from scheduled date? Not happening.

 

[mongo]

My bet is neither of you are getting cars. No VIN 7 days from scheduled date? Not happening.

Or, they won't know the VIN till the car rolls off the transporter the day before delivery. Given the complaints about changing VINs (and issues with transport damage/ delays), it seems sensible to wait till the last moment to say what the number is.
For every car I've every purchased, I didn't know the VIN till the day I bought it...

 

[umair239]

Supposed to pick my non performance m3 up on Wed 9/26. Original VIN posted 7 days prior then on Thursday last week it disappeared and no new VIN on my page since, however still shows 9/26 delivery. Delivery specialist said all was on track when we spoke on Friday but I’m not optimistic of a delivery this week after reading other posts. Good luck on your delivery!

I was originally scheduled for 9/26 for P3D and so was my brother for his AWD. Our VINS disappeared randomly around 9/22 and we called the adviser who stated that due to logistic error our cars were given to other customers and that we will get new VINs assigned and are still good for 9/26. We did get new VINs teh next day. My brother called his adviser to confirm if everything was on track on 9/23 and the adviser stated that his car is still in transit and delivery is definitely delayed. I inquired about my P3D and got the same answer from the same adviser. I called my adviser who confirmed late delivery and stated that we need to reschedule for 9/30. My car is supposed to be at the delivery center on 9/27 so fingers crossed.

 

[umair239]

My bet is neither of you are getting cars. No VIN 7 days from scheduled date? Not happening.

Not true. I have seen some people on the forums whose VINs didn't appear until the day before delivery so there is no rhyme or rhythm to this madness. You're probably correct but I would like to believe otherwise

 

[umair239]

I'm scheduled for delivery on Sunday, 9/30 at the Blue Ash location. I'm worried about it being on a Sunday. I'm financing through Everence and they don't send wires during the weekends. My loan officer told me to get everything squared away with Telsa by this Friday (9/28). No VIN or MVPA yet. My first and only contact with Tesla was on 9/20.

AWD
Reservation holder: 2/17
Ordered Placed: 06/28

I would contact your delivery adviser or Tesla customer service to inquire about your delivery being on time because you don't wanna wait till the last minute.

 

[SkillZ2882]

Yes, I plan on calling tomorrow if I don't hear something today. I also plan on talking to someone at the store the day before delivery to make sure the car is actually there.

Of course I'm excited to get the car, but as long as it's delivered by the end of the year (for the tax credit) and there no major issues with the car, I can wait. However, it would be embarrassing not to get it next Sunday after telling friends and family.

 

[Baker82]

Got the same run around from the Nashville SC. Originally 9/22 now 10/10...logistics they say. I could guess that they're pushing our cars to more local customers before the quarter to maximize revenue but you all are picking up before then. I wouldn't have minded a 10/10 date originally if it meant my little bit helped TSLA destroy the shorts just don't tell me 3 days before I'm supposed to pick up. Cost me about 1k to revise travel plans.
P3D+ OBM/White

 

[myblubu]

I was originally scheduled for 9/26 for P3D and so was my brother for his AWD. Our VINS disappeared randomly around 9/22 and we called the adviser who stated that due to logistic error our cars were given to other customers and that we will get new VINs assigned and are still good for 9/26. We did get new VINs teh next day. My brother called his adviser to confirm if everything was on track on 9/23 and the adviser stated that his car is still in transit and delivery is definitely delayed. I inquired about my P3D and got the same answer from the same adviser. I called my adviser who confirmed late delivery and stated that we need to reschedule for 9/30. My car is supposed to be at the delivery center on 9/27 so fingers crossed.

@umair239 Are you talking to staff at the actual service center? Also just curious if one of your Advisors is named Diego Z.? We found out that was the name of our DS after calling customer service on a change we were trying to make on our order (add FSD) and they told us we had been assigned a VIN and the DS had contacted us on 9/10 to talk to us about a delivery date. That was on 9/17 and we assured the customer service agent that no one contacted us and they told us that their system showed the contact on 9/10 was ‘complete’ meaning that it was confirmed that Diego did get in touch with us on 9/10. After we insisted that we had received no contact (no email, no phone call, nothing) they messaged Diego asking him to contact us, but they wouldn’t give us his contact information. They said he would have to talk to us about the change and he would be in touch the next day or so. Never heard from Diego, but got an email on 9/20 from an Inside Advisor (not Diego) saying the payment method needed to be completed on our account before they could schedule delivery. We left them a voicemail and email regarding the change of trying to add FSD to the order and and asking them to have Diego contact us. Heard nothing since... so was just curious if Diego was your DS and if you had contact info???

I have to admit, the process on this model 3 is nothing like it was on our first one back in February- that one went flawlessly.

 

[umair239]

@umair239 Are you talking to staff at the actual service center? Also just curious if one of your Advisors is named Diego Z.? We found out that was the name of our DS after calling customer service on a change we were trying to make on our order (add FSD) and they told us we had been assigned a VIN and the DS had contacted us on 9/10 to talk to us about a delivery date. That was on 9/17 and we assured the customer service agent that no one contacted us and they told us that their system showed the contact on 9/10 was ‘complete’ meaning that it was confirmed that Diego did get in touch with us on 9/10. After we insisted that we had received no contact (no email, no phone call, nothing) they messaged Diego asking him to contact us, but they wouldn’t give us his contact information. They said he would have to talk to us about the change and he would be in touch the next day or so. Never heard from Diego, but got an email on 9/20 from an Inside Advisor (not Diego) saying the payment method needed to be completed on our account before they could schedule delivery. We left them a voicemail and email regarding the change of trying to add FSD to the order and and asking them to have Diego contact us. Heard nothing since... so was just curious if Diego was your DS and if you had contact info???

I have to admit, the process on this model 3 is nothing like it was on our first one back in February- that one went flawlessly.

Hey, very sorry for the delayed response. No, my deoivery advisor is not Diego. His name is Bryan. He's been very nice about answering my questions and he told me he actually works in the solar department but due to high delivery numbers Tesla has asked people from other departments to help out. I have seen a significant change in his attitude over the course of past week.

I guess he started working on deliveries a week ago and it's when he was very chill, cracking jokes and extremely helpful in answering questions and even changing payments, insurance etc in my Tesla account while keeping me on the phone. Last I talked to him was two days ago and he seemed very annoyed and today he didn't even respond to my email or phone calls. So I guess the workload of Tesla delivery system can break anybody. However, it's no excuse to have subpar system that Tesla has in place right now.
I am appalled to read some of the stories here and am not sure if I'll keep my order for too long if they kept on treating me like they've treated some other customers on these threads. Tesla cars are great but not that great to where a customer pays off the car before getting the delivery and then having to be rescheduled.

I contacted the SC where my car is supposed to be delivered at on 27th. I was told by one of that employees that as of now my car is sitting in California waiting to be transported. I don't know how my car will get from California to Ohio in two days. Looking forward to seeing my current VIN delivered to someone in California who would have happened to enter the SC to place the order for Model 3 and get it one hour later because a car with those specs is right in the lot. What a pathetic way of treating customers.

 

[umair239]

@umair239 Are you talking to staff at the actual service center? Also just curious if one of your Advisors is named Diego Z.? We found out that was the name of our DS after calling customer service on a change we were trying to make on our order (add FSD) and they told us we had been assigned a VIN and the DS had contacted us on 9/10 to talk to us about a delivery date. That was on 9/17 and we assured the customer service agent that no one contacted us and they told us that their system showed the contact on 9/10 was ‘complete’ meaning that it was confirmed that Diego did get in touch with us on 9/10. After we insisted that we had received no contact (no email, no phone call, nothing) they messaged Diego asking him to contact us, but they wouldn’t give us his contact information. They said he would have to talk to us about the change and he would be in touch the next day or so. Never heard from Diego, but got an email on 9/20 from an Inside Advisor (not Diego) saying the payment method needed to be completed on our account before they could schedule delivery. We left them a voicemail and email regarding the change of trying to add FSD to the order and and asking them to have Diego contact us. Heard nothing since... so was just curious if Diego was your DS and if you had contact info???

I have to admit, the process on this model 3 is nothing like it was on our first one back in February- that one went flawlessly.

I would call the delivery center where your car is supposed to be delivered from and inquire about location of the car. Be prepared to wait over 30 minutes though.

 

[myblubu]

I would call the delivery center where your car is supposed to be delivered from and inquire about location of the car. Be prepared to wait over 30 minutes though.

Thanks! Actually called customer service again tonight and was told that Diego is no longer my DS. Gave me the name of 2 people - one was the DS at the service center that I had with our last model 3 in February! So while they didn’t give me his contact info, I already had it from before! Just sent him an email. We’ll see what happens now.

 

[umair239]

Hey! I am glad you got it sorted out.
Update: Just checked my account and my VIN and MVPA is gone. I had finalized my loan agreement today with the assigned VIN on documents. Now that VIN is gone, it is a clear cut indication my care was given to someone else since it was sitting in Fremont lot. After going through all this and finalizing my loan with a VIN that will be now given to someone else I do not have the patience or strength to re-apply for loan, have another hard inquiry on my account, get approved, get another VIN only to be disappointed yet again. I am sending my advisor a cancellation email right now since as long as no VIN is assigned Tesla is bound to give a refund. I am not going to shell out 70k on a car when the company has no decency to be transparent with its customers. Peace out.

 

[SkillZ2882]

I just got my second response from Telsa. My DA called and said we are still a go for Sunday. She needed my current insurance and financing information - I've been unable to edit this information online for over a month.

She said I should get the MVPA/VIN on Thursday or early Friday. I will then forward the MVPA to my CU and they will wire the loan amount on Friday. I can pay the final balance with a personal check during delivery. I'll also send the MVPA to my insurance company so I can be insured prior to driving home.

Fingers crossed!

 

[myblubu]

I just got my second response from Telsa. My DA called and said we are still a go for Sunday. She needed my current insurance and financing information - I've been unable to edit this information online for over a month.

She said I should get the MVPA/VIN on Thursday or early Friday. I will then forward the MVPA to my CU and they will wire the loan amount on Friday. I can pay the final balance with a personal check during delivery. I'll also send the MVPA to my insurance company so I can be insured prior to driving home.

Fingers crossed!

Great - glad it worked out!

 

[Roc_Cincy]

(Shared from main AWD thread - reposting here as well)

Long time lurker, first time poster, long time waiter. What a trip so far...

Cincinnati, OH
Reservation 4/7/16
Order 6/28/18 (no changes or adjustments since order)

Model 3 LR AWD
Red Multi-Coat
Premium Black Interior
19" Sport Wheels
No EAP/FSD

No activity and painful waiting until last week, then as it turned out even more pain:
9/17/18 - Email scheduling delivery in Cincinnati for 9/26 5 PM - great DSA in Fremont (Michael)
9/18/18 - VIN and MVPA appear in account, also asking for final payment
9/21/18 - VIN and MVPA disappear on account - DSA involves new IDA in Vegas (Che - also great), car delivery still on
9/25/18 - (11 AM) Contacted by a DA via phone in Vegas (Heather), delivery cancelled - no ETA or anything to share
9/25/18 - (1 PM) Contacted by my IDA who reschedules me to this Friday 9/28 - no VIN yet

Apparently car tagged for me is scheduled to arrive tomorrow in Cincinnati, but time is uncertain. Thank goodness I have had good and responsive DSA and IDA agents, otherwise I would have lost my mind at this point (and really, I would think it is still a toss-up Friday will happen).

I want to believe. I want to be an evangelist. But I can't recall any purchase being this stressful and disjointed. Trying to keep the faith...

 

[kurtust]

Congrats on the reschedule! I received the call today that my appointment for tomorrow is cancelled and my delivery date on the site has gone back to an estimated date of Sept-Nov. Needless to say.... frustrating!

 

[Roc_Cincy]

I feel for all of us in this basket (notably since it appears a lot of Cincinnati folks are in a tumble dryer). Having an appointment is good, but there is no VIN or MVPA on my account - so really at this point my confidence is not very high. The call yesterday just cancelling the appointment, especially so close to the day, just felt like an enormous kick in the private parts. Hopefully, all of us get this worked out and get a delivery (those of us crazy enough, I suppose, to stay with it).