Connectivity

[Chris Riseley]

I have a UK 2016 model S with premium connectivity. Working fine. Stops working. A week later starts working again. 3 months later stops working. Anything I can do to restart? Many thanks.

 

[pgkevet]

If when it stops working you still have full voice recognition access, then it ought to be a Tesla end fault rather than an in-car fault. 2016 puts you in the era of permanent free connectivity (I think) assuming you are the first owner - otherwise it’s not unheard of for Tesla to argue that it doesn't transfer - much as they did with free charging. If your entitlement is for permanent connectivity then call Tesla and they have an obligation to put it right unless it's an in-car fault that requires your expense to fix. A full power-off reset may be worth trying first.

 

[Chris Riseley]

If when it stops working you still have full voice recognition access, then it ought to be a Tesla end fault rather than an in-car fault. 2016 puts you in the era of permanent free connectivity (I think) assuming you are the first owner - otherwise it’s not unheard of for Tesla to argue that it doesn't transfer - much as they did with free charging. If your entitlement is for permanent connectivity then call Tesla and they have an obligation to put it right unless it's an in-car fault that requires your expense to fix. A full power-off reset may be worth trying first.

 

[Chris Riseley]

Hi there thanks for your response. I do have connectivity for life and it has been fine. The first time it failed I spoke to Tesla Milton Keynes however it had recovered and they said it had probably just done it’s own reset?? How do I do a full reset from the car? Cheers.

 

[Adopado]

Hi there thanks for your response. I do have connectivity for life and it has been fine. The first time it failed I spoke to Tesla Milton Keynes however it had recovered and they said it had probably just done it’s own reset?? How do I do a full reset from the car? Cheers.

https://www.tesla.com/ownersmanual