Premium connectivity trial to paid

[RichY3]

The included one month of premium connectivity expired for me yesterday and I purchased a renewal/subscription a few hours later on my phone. The trouble is it hasn't reactivated on the car and when I try to subscribe on the car it says unavailable 'retry'.
24 hours later and a complete restart and it hasn't fixed the issue.
I have requested a service but that is going to take a few weeks. Any suggestions in the interim?

 

[Tesl3on]

The included one month of premium connectivity expired for me yesterday and I purchased a renewal/subscription a few hours later on my phone. The trouble is it hasn't reactivated on the car and when I try to subscribe on the car it says unavailable 'retry'.
24 hours later and a complete restart and it hasn't fixed the issue.
I have requested a service but that is going to take a few weeks. Any suggestions in the interim?

Similar thing happened to me.. except I accidentally had $0 in my bank account when I tried to pay for my first month.. now my car/the app says I’ve got premium connectivity until April 24th, but I can’t actually use it because the money never went through, and I can’t cancel and resubscribe because Tesla won’t take my money for another month lol. I rang customer service and they weren’t able to help.

 

[RichY3]

Yes, I heard something similar on reddit for someone else but I checked my account and the payment was fine....

 

[sammody]

There can be a lag for premium connectivity to kick in again. It should come good and you will be ok in due course.

 

[RichY3]

Thanks Sammody. How long did it take for you?

 

[Tarrant1701]

I was just about to post the same problem. My 2023 MS premium connectivity had just expired. I renewed it on the app, and the app says I'm good now to 2025. However, the car doesn't acknowledge that I renewed. It still tells me that premium connectivity is unavailable.

I tried a double scroll wheel reset without any luck.

 

[elddum]

I was just about to post the same problem. My 2023 MS premium connectivity had just expired. I renewed it on the app, and the app says I'm good now to 2025. However, the car doesn't acknowledge that I renewed. It still tells me that premium connectivity is unavailable.

I tried a double scroll wheel reset without any luck.

I think it takes ~24 hours to flow through… but I personally subscribed before it expired to avoid any hiccups so didn’t see any glitch at all.

 

[Tarrant1701]

Just a followup: rebooting, connecting to Wi-Fi at home, nothing seemed to help. Ironically, as soon as I scheduled a service appointment in the app, the car regained premium connectivity this was about 12 hours after I had renewed it in the app.

 

[Tesl3on]

And my premium connectivity returned this morning.. I still haven’t been billed though

 

[elddum]

And my premium connectivity returned this morning.. I still haven’t been billed though

“You will be… you will be!”

 

[RichY3]

Mine reactivated by itself just over 24 hours later

 

[btwong9299]

I got this same problem, however mine is saying that it won’t start billing till next month April 27th. I’ve tried cancelling and switching to the monthly plan to no avail. I made sure to let my complimentary subscription run out completely first.

 

[Tesl3on]

I got this same problem, however mine is saying that it won’t start billing till next month April 27th. I’ve tried cancelling and switching to the monthly plan to no avail. I made sure to let my complimentary subscription run out completely first. View attachment 1033286

Give it 48 hours and it should be working again.