Dashcam icon shows 'x' with or without usb flash drive inserted

[LS..]

I cannot get the dashcam to recognize my usb drive...
icon constantly shows 'x' like its corrupt whether usb stick is installed or not
removed usb; numerous reboots (brake and scroll wheels) nothing changes; icon still remains with 'x'

usb stick is formatted correctly fat32; w/TeslaCam as it works fine in my wife's S

previous FW 2019.12.1.1; current v 2019.16.2....both FW versions exhibited the same issue
it was working fine on 12.1.1 for awhile then the problem started

usb drive: sandisk cruzer glide 128gb formatted fat32

anyone have the same issue? Thanks in advance

 

[puhiniho]

I'm running into the same issue when i updated to 16.2. TeslaCam and Sentry Mode use to work previously now just have the grey x. I've reformated several times with different usb sticks, still doesn't work. I sent an email to Tesla today to see if they can fix it. Hopefully I'l hear a solution from them or someone here.

 

[Leopold Stotch]

Same here. Dashcam on MX is shot with the new update. Super lame. Every time they fix or improve something, something breaks. But I’m pumped on Nav on AP so.... yay!

 

[LS..]

I called Tesla support...they have elevated this issue to a higher tech tier...waiting for a response.
Meanwhile I have an appointment with service next week for this and other issues.

 

[LS..]

i received an OTA software update last night and was contacted by Tesla support.
Yay!! My dashcam problem has been fixed; recording and sentry mode seems to work fine now.

Thank you Tesla Support!

 

[Leopold Stotch]

i received an OTA software update last night and was contacted by Tesla support.
Yay!! My dashcam problem has been fixed; recording and sentry mode seems to work fine now.

Thank you Tesla Support!

Nice! What’s your new software V# ?

 

[LS..]

Nice! What’s your new software V# ?

It’s still 2019.16.2 just a patch to this version I guess.

 

[dhayek]

I had the same issue when i installed 16.2 , i formated the usb , reset the mcu and it worked..

 

[atkelvin2001]

Same issue, but my energy graph also isn’t updating, autopilot is not working, sentry is also not working. I’ll call support to try my luck.

 

[LS..]

I spoke to soon.....after one day the problem has returned! Dashcam icon shows "x" once again
along with incorrect/frozen trip data.
Telsa support recommends sandisk pro extreme 3.1 usb; I'm sure many of owners are not using this
specific usb stick and not having problems. I did not start having issues until FW 2019.12.1.1 and now on 2019.16.2.

Put a message back to support; awaiting their response.

 

[Leopold Stotch]

Contacted online chat. They are pushing 2019.16.3 once on wifi. Hopefully fixes it. Will know tonight if update comes through.

 

[andrew918]

I've been having the exact same issue since updating to 2019.16.2 about a week ago. It had been working just fine on 2019.12.x. Twice I've managed to get it to work for the remainder of the day after various MCU resets and reformatting of the drive but it inevitably ends up not working come the next morning. Been trying two different USB drives as well that work perfectly otherwise. This is very frustrating.

 

[LS..]

I've been having the exact same issue since updating to 2019.16.2 about a week ago. It had been working just fine on 2019.12.x. Twice I've managed to get it to work for the remainder of the day after various MCU resets and reformatting of the drive but it inevitably ends up not working come the next morning. Been trying two different USB drives as well that work perfectly otherwise. This is very frustrating.

 

[LS..]

IMHO I don’t think it’s the drive at all
I’ve switched to different drives before I had the problem and they all worked fine I took the same drive to my wife’s model S and it
works fine
I think it’s a software issue as it also corrupts the trip information

 

[andrew918]

IMHO I don’t think it’s the drive at all
I’ve switched to different drives before I had the problem and they all worked fine I took the same drive to my wife’s model S and it
works fine
I think it’s a software issue as it also corrupts the trip information

I agree completely, I was just eliminating that as a possibility. Plus it gave me multiple drives to work with before reformatting. Sadly I'm glad to see others are experiencing this same issue though, I won't bother getting it working again since clearly this is a software issue. Curious to see if @Leopold Stotch got the update and if it is working.

 

[Leopold Stotch]

I agree completely, I was just eliminating that as a possibility. Plus it gave me multiple drives to work with before reformatting. Sadly I'm glad to see others are experiencing this same issue though, I won't bother getting it working again since clearly this is a software issue. Curious to see if @Leopold Stotch got the update and if it is working.

No update has come through yet sadly. The online chat support was well aware of the issue before brought it up. So it’s popular. Guessing it’s just an update away from fix, hopefully soon!

 

[ChesterMan]

Hello guys, Tesla Model X 100D owner from Mexico here (AP 2.5 MCU1 February 2018 built. FW 2019.16.2)
This is my first post, but TMC reader for a long time.

I had the exact same issue, dashcam showed an X weather the usb stick (SandDisk128GB) was inserted or not. Tried formatting it several times but still had the same issue. Called Tesla service and they told me to reset the MCU, but nothing happened, then to made a hard reset but still getting the same result. They told me perhaps something got wrong with FW 2019.16.2 installation and they sent it again. later afternoon I received it and install it again. Problem solved I thought!! what a fool I was, a few hours later the same issue came back.
At the next day I called Tesla service again, but sadly this guy told me he had not the answer to my problem.

With nothing to lose, finally I made my last move, tried "factory reset" and... "Voila" problem solved!!!
It worked for me, this is my 5th day since then and my dashcam and sentry mode are recording again as always have done.

I hope my experience to be helpful!

 

[Leopold Stotch]

Hello guys, Tesla Model X 100D owner from Mexico here (AP 2.5 MCU1 February 2018 built. FW 2019.16.2)
This is my first post, but TMC reader for a long time.

I had the exact same issue, dashcam showed an X weather the usb stick (SandDisk128GB) was inserted or not. Tried formatting it several times but still had the same issue. Called Tesla service and they told me to reset the MCU, but nothing happened, then to made a hard reset but still getting the same result. They told me perhaps something got wrong with FW 2019.16.2 installation and they sent it again. later afternoon I received it and install it again. Problem solved I thought!! what a fool I was, a few hours later the same issue came back.
At the next day I called Tesla service again, but sadly this guy told me he had not the answer to my problem.

With nothing to lose, finally I made my last move, tried "factory reset" and... "Voila" problem solved!!!
It worked for me, this is my 5th day since then and my dashcam and sentry mode are recording again as always have done.

I hope my experience to be helpful!

Thank you . Worked for me as well. But now my maps don’t work ha ha as it says incorrect maps downloaded. And Tesla support for this is closed. Fix tomorrow hopefully!

 

[Leopold Stotch]

Thank you . Worked for me as well. But now my maps don’t work ha ha as it says incorrect maps downloaded. And Tesla support for this is closed. Fix tomorrow hopefully!

UPDATE: Just had to drive the car for 10m and the maps refreshed all good. And dashcam still works!

 

[LS..]

So are we saying to do a factory reset and that will solve it?
Wondering what else can be screwed up by doing this?