First time posting here. I've had my Tesla Model 3 SR+ Since July of 2019 and got the notification that my 12V battery was dying on December 31. I went to the car and couldn't get in, battery was dead.
Messaged Tesla for a mobile servicing of the battery, was given a date of January 8. Messaged again to say it was unacceptable as I needed the car and it was in a unusable state, and they they told me the car needed to be brought in to check on an High Voltage isolation issue that drained the battery, which to me is weird as the 12V battery lasted me 4 and a half years when apparently it should die after 3, so I doubt it was due to heavy drainage.
Got the car towed in Tesla due to the job being done tomorrow morning. They then added a 420$ diagnostic cost which I had to accept after they told me it was normal due to them having to confirm that there isn't any issues there before changing the 12V battery. I accepted the estimate, which was a bit above 600$ CAD by then.
Not even 5 minutes after I approve that estimate, I get sent another one asking above 1400$ yet and to approve estimate before they can get working on my car, yet as far as I can see Service Center was about to close and my car hasn't been touched according to the Tesla app and is scheduled for tomorrow morning at 10:00.
When we jump started the car to put it in tow mode, the only error message I had was ''12V Battery dead, car might not start again if shut down''. Being the first time it happened and hearing that the 12V battery replacement is apparently not expensive, plus the fact I get free towing with insurance and not having a second car around right now, I though it made sense to let Tesla do it. Now I'm on the hook for more than 1400$ for what seemed like such a small issue and I really don't understand why, especially since if they find no issues I'll still have to pay the diagnostic fees as per their message.
Is this normal coming from them? Has this happened to anyone else before?
Messaged Tesla for a mobile servicing of the battery, was given a date of January 8. Messaged again to say it was unacceptable as I needed the car and it was in a unusable state, and they they told me the car needed to be brought in to check on an High Voltage isolation issue that drained the battery, which to me is weird as the 12V battery lasted me 4 and a half years when apparently it should die after 3, so I doubt it was due to heavy drainage.
Got the car towed in Tesla due to the job being done tomorrow morning. They then added a 420$ diagnostic cost which I had to accept after they told me it was normal due to them having to confirm that there isn't any issues there before changing the 12V battery. I accepted the estimate, which was a bit above 600$ CAD by then.
Not even 5 minutes after I approve that estimate, I get sent another one asking above 1400$ yet and to approve estimate before they can get working on my car, yet as far as I can see Service Center was about to close and my car hasn't been touched according to the Tesla app and is scheduled for tomorrow morning at 10:00.
When we jump started the car to put it in tow mode, the only error message I had was ''12V Battery dead, car might not start again if shut down''. Being the first time it happened and hearing that the 12V battery replacement is apparently not expensive, plus the fact I get free towing with insurance and not having a second car around right now, I though it made sense to let Tesla do it. Now I'm on the hook for more than 1400$ for what seemed like such a small issue and I really don't understand why, especially since if they find no issues I'll still have to pay the diagnostic fees as per their message.
Is this normal coming from them? Has this happened to anyone else before?