I ordered a M3 early June after decided to trade in my aging MS with V1 AP. I started reading on the forum about the horror stories about delivery center dilemma and quality issues such as cracked windshield, rough paint job, misaligned panel. Needless to say, on the delivery day I was having anxiety attack not knowing what do find on my Red M3 with Dual Motors and Long Range option. Since this is end of the month and the Federal Energy credit will be cut in half in July, I know I have no option to reject the delivery if something is really wrong. I never had this kind of worries after purchasing more than 20 new cars in my life including the MS.
I drove up to the Costa Mesa DC which notorious has been reports about delivery issues. We were 5 minutes early and were met by people at the entrance. They took my trade-in documents (tittle, registration) and my keys and we walked the check-in area. We were checked in within a minute and were led into the delivery waiting area. I was stunned by the view of such big crowd (I compared that to a Southwest Airline gate area) and we couldn't find a place to sit. But soon the area started to empty as new cars were moving out. It was very pleasant to have a staff roam around the area asking if we had questions about the vehicle. As we cheated, I saw what looked like my order was driven in and a gentleman called my name. From that point on, things moved fast. A couple signatures, wrote a check and the gentleman disappeared and returned a minute later to bring us to the car. While he was explaining the feature of my car, my wife was checking for any visible problems as described on the forums many times before. I had not time to check because I was with the delivery rep. My wife found two little bubbles on the paint. I decided not make a deal out of it since fixing them might make the paint looked worse.
Overall, it was a very pleasant surprise that the DC must have improved so much after so many complaints. There certainly was an abundance of staffs to attend to customers. The whole delivery process took exactly 30 minutes from the time I drove in to driving out.
I still have anxieties of what wrong things to find in the days ahead. I am afraid to run my hand over the paint job and find more bubbles. I am looking for things that do work or pieces to fall off or misaligned. I think this is what Tesla needs to work on besides trying to push out more cars. I am sure it will take me a few weeks to have my anxieties to subside when I found nothing wrong. At this time, the body panels, bumpers seemed all line up nicely. Time will tell.
I drove up to the Costa Mesa DC which notorious has been reports about delivery issues. We were 5 minutes early and were met by people at the entrance. They took my trade-in documents (tittle, registration) and my keys and we walked the check-in area. We were checked in within a minute and were led into the delivery waiting area. I was stunned by the view of such big crowd (I compared that to a Southwest Airline gate area) and we couldn't find a place to sit. But soon the area started to empty as new cars were moving out. It was very pleasant to have a staff roam around the area asking if we had questions about the vehicle. As we cheated, I saw what looked like my order was driven in and a gentleman called my name. From that point on, things moved fast. A couple signatures, wrote a check and the gentleman disappeared and returned a minute later to bring us to the car. While he was explaining the feature of my car, my wife was checking for any visible problems as described on the forums many times before. I had not time to check because I was with the delivery rep. My wife found two little bubbles on the paint. I decided not make a deal out of it since fixing them might make the paint looked worse.
Overall, it was a very pleasant surprise that the DC must have improved so much after so many complaints. There certainly was an abundance of staffs to attend to customers. The whole delivery process took exactly 30 minutes from the time I drove in to driving out.
I still have anxieties of what wrong things to find in the days ahead. I am afraid to run my hand over the paint job and find more bubbles. I am looking for things that do work or pieces to fall off or misaligned. I think this is what Tesla needs to work on besides trying to push out more cars. I am sure it will take me a few weeks to have my anxieties to subside when I found nothing wrong. At this time, the body panels, bumpers seemed all line up nicely. Time will tell.
