I just received my Model X yesterday and love the car but I am quite surprised how bad the delivery has gone. I live 5 hours from the nearest service center so they delivered the car to me. The delivery was done by a transport driver, so he didn't know anything about the car, but was very nice. I received no phone call from the "delivery team" confirming that I received the car. I placed a call to them with questions about the car, and still no call back. Additionally, the cars center console is broken and there is a pronounced wind noise from the drivers side door. I love the car, but I'm very concerned about the service. I used to think this direct sales was a good idea, but now I really wish I had a dealership to call and talk to. I'm not sure what to do!