Hi Folks -
We have initiated a buyback (still waiting for the quote) of our MX. We simply can't take it anymore. My wife is fine with the Hyundai loaner they gave her (if that gives you any idea of how bad it was).
From the moment we took delivery in March of 2016 the car has been riddled with problems. Falcon doors needing to be rebuilt, rattles everywhere, tons of misalignments, suspension needed to be rebuilt several times, MCU randomly inoperable (rendering AC and radio inoperable), a battery with the capacity of a 75 but their refusal to replace it, door latches that need to be replaced 2+ times, acceleration shudder, and now back-to-back car failures that left my wife stranded (one DC/DC converter problem and now something else). Overall the car has been in service for atleast 3 months over the past 2 years. The problems are constant with the car and the Service center no longer treats us like a VIP (for a 150k car). They are as exhausted as we are with this car. The early adopters are no different than people getting base M3s. They are taking advantage of our love for the company.
I've been a loyal and die-hard Tesla fanatic since 2012. I have 4 powerwalls. 20% of my retirement savings is TSLA. My model S has been essentially completely rebuilt and is now super reliable. I will never upgrade the S because I'm simply afraid that the new ones have the same QC issues and the service center is beyond overwhelmed (as is apparent from the threads on this board). San Diego SC is like a mad house. Its chaos there. The "invisible love" us old-timers experienced when they only sold MS is gone. Its truly invisible and non-existent now.
My wife said it right - the problem with EVs is unlike a gas car where you can hear a problem coming or there is a check engine light or something, there are numerous parts of the Tesla that can fail without warning and simply leave you with a worthless brick. Theres no warning. There are no fluids to check and no sounds to listen for. It's like an iPhone that could have the home button stop working at any moment and then its worthless. Its ok if you are single and stay local but if you have 3 kids you need honda/toyota mini-van level reliability.
I wish they would go private and could focus on going slower, having a real QC department that doesn't put shitty beta vehicles into customers hands. I think this problem is quite dramatic and if left unchecked it will lead to the demise of the company. Most of the people on this forum are so loyal to Elon and Tesla (as I am too) that they say this is rare or give anecdotes about other failures of their BMW or Land Rover. The fact is that what is going on now is not normal and there is a real problem here that can not be brushed off.
Right now we are thinking about replacing the X with either a used S or maybe giving an X another shot but as a lease (will never purchase again). If you don't have a Tesla and are reading this you might say that getting another one is the definition of insanity! The problem is that while it is true that there is nothing like driving a Tesla, there is a limit to the patience us early adopters have. We can't go back to ICE and there are currently no other EV options that have an extensive supercharger network so they have trapped early adopters like me
Wondering if anyone is in the same boat and how they proceeded? If you went to another EV or ICE how is that working out for you?