Does someone always call?

[Dan203]

Do you always get a call from some sort of sales associate when you order a Tesla? Or can it all be done online without ever talking to someone?

I placed an order on Sunday. I filled out all the info they needed on the website. So is there even a need for them to call me? The only reason I might want them to is because I want the Homelink thing and I'd like to see if we could get that done when the car is delivered so that it just works as soon as I take it home. And you can't order that online without having a VIN#.

 

[KenC]

I ordered mine, online, last Aug 13. Was contacted by an IDA early November, and got the car delivered Dec 13. My IDA never called me, and never gave me a number to call. Since I ordered online, I never had a sales associate to deal with at a store. 16 emails, and that was it.

 

[jebinc]

Do you always get a call from some sort of sales associate when you order a Tesla? Or can it all be done online without ever talking to someone?

I placed an order on Sunday. I filled out all the info they needed on the website. So is there even a need for them to call me? The only reason I might want them to is because I want the Homelink thing and I'd like to see if we could get that done when the car is delivered so that it just works as soon as I take it home. And you can't order that online without having a VIN#.

Yes, pretty much. I ordered online and spent no more than 20 minutes at the Tesla service center to pick it up. No Sales or dealership “Finance department” BS whatsoever.

 

[Akikiki]

Do you always get a call from some sort of sales associate when you order a Tesla? Or can it all be done online without ever talking to someone?

I placed an order on Sunday. I filled out all the info they needed on the website. So is there even a need for them to call me? The only reason I might want them to is because I want the Homelink thing and I'd like to see if we could get that done when the car is delivered so that it just works as soon as I take it home. And you can't order that online without having a VIN#.

You will see a VIN under your Tesla Account once it's assigned. Then order your Homelink.

 

[Dan203]

You will see a VIN under your Tesla Account once it's assigned. Then order your Homelink.

How much lead time is there between having a VIN show up and actually picking up the car?

 

[jebinc]

How much lead time is there between having a VIN show up and actually picking up the car?

For me it was three days.

 

[Dan203]

For me it was three days.

So probably not enough time to get the Homelink installed if they need to order it.

 

[jebinc]

So probably not enough time to get the Homelink installed if they need to order it.

Don’t get me going on that... in short, no. No way to get Homelink installed prior to delivery. Takes two/three weeks +/- for the dang Homelink part you ordered to reach the SC. And they will only install the one you ordered. No inventory on hand. Lame.

 

[Dana1]

Do you always get a call from some sort of sales associate when you order a Tesla? Or can it all be done online without ever talking to someone?

I placed an order on Sunday. I filled out all the info they needed on the website. So is there even a need for them to call me? The only reason I might want them to is because I want the Homelink thing and I'd like to see if we could get that done when the car is delivered so that it just works as soon as I take it home. And you can't order that online without having a VIN#.

Last July 2018 there was one call when delivery date was scheduled. She also looked up when Lucy rolled off the assembly line. Next call was that my car arrived early did I want to pick it up the next day. Well, yes!

 

[OCR1]

No sales rep typically calls but sometimes a delivery center coordinator will call when the car is ready for pickup.

 

[ewoodrick]

You order like Amazon.

A few days before delivery, a human will reach out to arrange pickup. That call can come the next day or next month. So you just wait.

 

[Uncle Paul]

Kinda like ordering an iPhone. Place your order on line, give them your credit card and they will send you an email when they need payment information and pick up instructions. Sometimes they will even send a Ranger out to your home or place of business to make the delivery of even pick up your trade in.

EZ Peasy!