Hi everyone, I can really use your feedback with this issue: my 2013 Model S can only receive supercharging ever since the dual chargers stopped working about 3 weeks ago. I have received 2 diagnoses from 2 service centers. A service rep at the first service center gave me a verbal estimate of $1700 to fix the issue, but he did not get into specifics regarding which of the 2 chargers was faulty. I held off on starting the repair at that time.
A week later, I was at a different service center for an emergency repair (the arch liner inside one of the wheel wells had partially detached), so I requested diagnostics and a written estimate for the repair of the dual chargers. The estimate came back at $3775 (not including tax). The breakdown was $175 for the diagnostics and $3600 for a remanufactured first generation master charger.
When I spoke to a service assistant, he explained that it was my “slave” charger that was faulty and required replacement. I told him that I was having a very difficult time wrapping my head around the estimate. When I ordered my vehicle back in April of 2013, the dual charging was a $1500 option that I had elected to have. I cannot fathom how the cost for replacing one of these chargers is more than double the original cost. Additionally, I would be getting a remanufactured charger when a brand new charger was priced at $2000 (uninstalled). At the $175/hour labor rate, the estimate suggests that this would be a repair requiring at least 9 hours. I did not receive any kind of an insightful or meaningful reply from the rep, who did not come across as fully knowledgeable. I did not want to escalate the situation, so I declined the repair with the intention of doing further research into this matter with the hopes of finding other options. In the mean time, I will have to rely on supercharging on a daily basis since I drive 95-120 miles each day.
In my research (conducted primarily on this invaluable forum, as well as the Tesla forum), I came across a few postsmentioning the option of reconfiguring the dual chargers to a single charger. There were also YouTube video tutorials forrepairing a faulty charger...(to be continued)
A week later, I was at a different service center for an emergency repair (the arch liner inside one of the wheel wells had partially detached), so I requested diagnostics and a written estimate for the repair of the dual chargers. The estimate came back at $3775 (not including tax). The breakdown was $175 for the diagnostics and $3600 for a remanufactured first generation master charger.
When I spoke to a service assistant, he explained that it was my “slave” charger that was faulty and required replacement. I told him that I was having a very difficult time wrapping my head around the estimate. When I ordered my vehicle back in April of 2013, the dual charging was a $1500 option that I had elected to have. I cannot fathom how the cost for replacing one of these chargers is more than double the original cost. Additionally, I would be getting a remanufactured charger when a brand new charger was priced at $2000 (uninstalled). At the $175/hour labor rate, the estimate suggests that this would be a repair requiring at least 9 hours. I did not receive any kind of an insightful or meaningful reply from the rep, who did not come across as fully knowledgeable. I did not want to escalate the situation, so I declined the repair with the intention of doing further research into this matter with the hopes of finding other options. In the mean time, I will have to rely on supercharging on a daily basis since I drive 95-120 miles each day.
In my research (conducted primarily on this invaluable forum, as well as the Tesla forum), I came across a few postsmentioning the option of reconfiguring the dual chargers to a single charger. There were also YouTube video tutorials forrepairing a faulty charger...(to be continued)
