Error after software update - Car won’t start

[PaulSilverLake]

Received two errors after latest software update:

Unable to start Vehicle - Schedule Service
Software update Required - Schedule service

In service mode the main error is:

GTW_f321_airSuspVersionMismatch

Can’t drive car so I would have to get it towed.

Anyone dealt with this successfully? Does a software reinstall from service mode potentially help?

 

[EVRider-FL]

Received two errors after latest software update:

Unable to start Vehicle - Schedule Service
Software update Required - Schedule service

In service mode the main error is:

GTW_f321_airSuspVersionMismatch

Can’t drive car so I would have to get it towed.

Anyone dealt with this successfully? Does a software reinstall from service mode potentially help?

No harm in trying the reinstall. Is your car still under warranty?

 

[DerbyDave]

First do a two scroll wheel reboot. If that doesn't fix it, go into the Software>Service menu and reinstall the download. If this doesn't work, Service can generally fix this over the Internet unless you really have a problem. Put in a service ticket thru the app.

 

[PaulSilverLake]

No harm in trying the reinstall. Is your car still under warranty?

Scroll wheels aren’t restarting it unfortunately. 2018 model S, so no warranty, I didn’t extend . They said same thing but now told me to tow it to them. Maybe computer is going out, it had recently started crashing when I open my door, instead of starting it would restart the whole computer and I have to wait a couple minutes.

As far as the reinstall there are two options , DAS and CAN . Do I do both or just one of them?

 

[PaulSilverLake]

First do a two scroll wheel reboot. If that doesn't fix it, go into the Software>Service menu and reinstall the download. If this doesn't work, Service can generally fix this over the Internet unless you really have a problem. Put in a service ticket thru the app.

They told me to do scroll reboot but that isn’t working as it it won’t restart computer. . They said to tow it to them.l now.

Do I do them CAN or DAS install
Or both? (I think those were options)

 

[DerbyDave]

They told me to do scroll reboot but that isn’t working as it it won’t restart computer. . They said to tow it to them.l now.

Do I do them CAN or DAS install
Or both? (I think those were options)

On my home page under Service, there is a prompt on the right side of the window to reinstall last update.

 

[dannycamps]

GTW_f321_airSuspVersionMismatch

One of the modules may not have been updated properly. You will need to redeploy the firmware update. I believe you can do this from the service menu (or you may need to put the car into service mode to do it).