Error after software update - Car won’t start

[PaulSilverLake]

Received two errors after latest software update:

Unable to start Vehicle - Schedule Service
Software update Required - Schedule service

In service mode the main error is:

GTW_f321_airSuspVersionMismatch

Can’t drive car so I would have to get it towed.

Anyone dealt with this successfully? Does a software reinstall from service mode potentially help?

 

[EVRider-FL]

Received two errors after latest software update:

Unable to start Vehicle - Schedule Service
Software update Required - Schedule service

In service mode the main error is:

GTW_f321_airSuspVersionMismatch

Can’t drive car so I would have to get it towed.

Anyone dealt with this successfully? Does a software reinstall from service mode potentially help?

No harm in trying the reinstall. Is your car still under warranty?

 

[DerbyDave]

First do a two scroll wheel reboot. If that doesn't fix it, go into the Software>Service menu and reinstall the download. If this doesn't work, Service can generally fix this over the Internet unless you really have a problem. Put in a service ticket thru the app.

 

[PaulSilverLake]

No harm in trying the reinstall. Is your car still under warranty?

Scroll wheels aren’t restarting it unfortunately. 2018 model S, so no warranty, I didn’t extend . They said same thing but now told me to tow it to them. Maybe computer is going out, it had recently started crashing when I open my door, instead of starting it would restart the whole computer and I have to wait a couple minutes.

As far as the reinstall there are two options , DAS and CAN . Do I do both or just one of them?

 

[PaulSilverLake]

First do a two scroll wheel reboot. If that doesn't fix it, go into the Software>Service menu and reinstall the download. If this doesn't work, Service can generally fix this over the Internet unless you really have a problem. Put in a service ticket thru the app.

They told me to do scroll reboot but that isn’t working as it it won’t restart computer. . They said to tow it to them.l now.

Do I do them CAN or DAS install
Or both? (I think those were options)

 

[DerbyDave]

They told me to do scroll reboot but that isn’t working as it it won’t restart computer. . They said to tow it to them.l now.

Do I do them CAN or DAS install
Or both? (I think those were options)

On my home page under Service, there is a prompt on the right side of the window to reinstall last update.

 

[dannycamps]

GTW_f321_airSuspVersionMismatch

One of the modules may not have been updated properly. You will need to redeploy the firmware update. I believe you can do this from the service menu (or you may need to put the car into service mode to do it).

 

[gsmith123]

you may need to put the car into service mode to do it

It's definitely in the service mode menu. Don't remember the exact menu it's in but it's easy to find (if one can't find it you probably shouldn't be doing this anyway)