Parzival
Member
I experienced this only when I have excess load in my home for the PowerWall system, and the power-outage causes some big loads to drop (such as the dryer, etc.), which don't come back on when the PowerWalls come back on. I was only able to duplicate this behavior by turning off one of my PowerWalls, to handicap the system's total capacity; I don't have this problem when both my PowerWalls are on. Do you have heavy loads that do not work with only the PowerWalls and are jettisoned for backup use?
Otherwise, if you don't find some big devices being shedded through this behavior, I think you have something wrong in your installation. I find the seamless nature of the cutover to be one of the features of the Gateway.
Another possibility is that the electronics needed in your setup are different than those used in ours because you have higher current connections. How many amps is the breaker to and from the Gateway?
No heavy loads, and I have whole home backup. My home's typical consumption is 0.2-0.6kW unless charging the car, running A/C, etc.; The gateway is my main disconnect and has a 200A breaker.
I've noticed that when the PW is in self-consumption mode and I force a grid outage, the transition is seamless. It's when I go off-grid in backup mode that there's a small hiccup, but it seems better recently--it's not enough for computers, TV, or other electronics to notice. When going back on-grid, it's always seamless.
Tesla installed a SureStart on my A/C unit a few days ago, and now I can run off grid completely. I've had the grid turned off for a few days and it's amazing how well everything works.