First contact after ordering.

[westrow3]

How long did you need to wait for your first email / text from Tesla following your order being placed?

 

[NorfolkMustard]

I got “thank you for your order” instantly

“Next steps for your model 3 delivery “ an hour later

 

[GreenT]

I got “thank you for your order” instantly

“Next steps for your model 3 delivery “ an hour later

He's not talking about an auto-responder?

 

[dazzleh]

Contact? I don't understand this term.

Seriously though, it depends on your luck. I ordered 12th May (when website said June delivery), had no contact other than the auto order confirmation email until mid-late July when somebody called to confirm my order details. Then nothing at all until last Mon evening when I suddenly got a text/ email delivery appointment for Thursday, then a call on Wednesday to cancel it!

From reading the forum, others have had much quicker contact to confirm their order details but some seem to have had none at all. Most people with deliveries have been given updates as to delivery windows a few weeks in advance but I didn't get that. I have tried a few times to get in contact with Tesla (email and phone) during this time and had no response. So in summary, it might be a while, but you might get lucky or things might improve as the order backlogs stat to clear.

 

[ewoodrick]

A few days before your car is ready. That could be any second or over a month. You will not get any other communications until the car is ready for pickup. pretty much like an Amazon order.

 

[kevuwk]

A few days before your car is ready. That could be any second or over a month. You will not get any other communications until the car is ready for pickup. pretty much like an Amazon order.

Most people seem to get an estimate window beforehand as well

 

[Breakfast]

I had a call from an actual human being 2 weeks after my order, just checking my details. Lovely.

 

[westrow3]

Thanks all, I've got the lottery ticket let's see when they first respond. Having been trying to get through to them to clear the 'We are experiencing technical issues loading your payment details. Please try again later.' message cleared. 90 mins so far...expecting to get cut off shortly.

 

[rubberfish]

I had a call from them confirming my order the day after ordering. Ordered on the 1st August, call on the 2nd.

 

[m-i-l]

If by contact you mean speaking to an actual person either on the phone or in real life, then the first contact I had was about 30 mins before I drove away with my new car. I did have an issue confirming some of the delivery details a few months prior to that, and spent around an hour on hold a couple of times, before resorting to sorting it out via email.

 

[Yev000]

Ordered May, got a call June telling me to expect a call in July then nothing...

Did get automated emails and such...

 

[booyaka76]

Ordered on 8th August, paid £2k deposit same day, confirmed received by them and order confirmed on 9th. Standard emails asking for ID etc (buying via my Ltd company) - since then nothing.

 

[Tony Hoyle]

Ordered May 1st, first contact that wasn't initiated by me or automated was when I got the delivery date email last week.

Tesla aren't the most talkative of companies...

 

[MaDProFF]

To be fair, I did a test drive, (not from a SC) emailed a few ?'s to the contact Person (Sales) at test drive, he has answered at least 3 mails since, got an email from him thanking for order, that he did not know about from me, since then he has responded to an email, although most was a cut and paste response which is fair enough.
I do not expect another email till invoice wants paying.