Free Roadside Assistance?

[HeyEph]

Does Tesla include Roadside Assistance for free, as most of the other auto manufacturers do now?

 

[Jashev]

Does Tesla include Roadside Assistance for free, as most of the other auto manufacturers do now?

Yes for warranty related issues. If you run out of juice or get a flat, it's billable.

 

[Bridor]

Tesla fixed my flat and didn't charge me - is the service different for a Model Y than a Model S?

Brent

 

[LasVegas2019]

When I hit a curb and tore open my sidewall, Tesla towed my Y to the dealer for repair and there was no charge for the towing.

 

[Jashev]

Here are the roadside assistance benefits from Tesla. They are technically not part of the Warranty but are offered to all cars covered under the warranty. I highlighted the flat tire stuff:

Roadside Assistance (North America)
Tesla Roadside Assistance is a service intended to minimize inconvenience when your Tesla vehicle
is inoperable. This service is available to you 24/7 by calling 877-798-3752. For vehicle
malfunctions due to warrantable issues, transportation services, provided by Roadside Assistance,
are covered by Tesla for the first 500 miles (800 km) to the nearest Tesla Service Center. You are
responsible for transportation costs beyond 500 miles (800 km) or any additional transportation
from such locations to any additional location. The vehicle must be covered by the New or Pre-
Owned Vehicle Limited Warranty and located in the North America Region at the time Roadside
Assistance is requested; however, Roadside Assistance is a separate service and is not provided
under the New or Pre-Owned Vehicle Limited Warranty. Flat tires are not covered under warranty;
however Tesla will cover the cost of a tow, provided by Roadside Assistance, for the first 50 miles
(80 km) to the nearest Tesla Service Center, while the vehicle is covered by the New or Pre-Owned
Vehicle Limited Warranty. The cost of towing for a flat tire beyond 50 miles (80 km) and the cost
of the replacement tire(s) are at your expense. Please refer to our Roadside Assistance policy for
full details and disclosures.

 

[HeyEph]

Here are the roadside assistance benefits from Tesla. They are technically not part of the Warranty but are offered to all cars covered under the warranty. I highlighted the flat tire stuff:

Roadside Assistance (North America)
Tesla Roadside Assistance is a service intended to minimize inconvenience when your Tesla vehicle
is inoperable. This service is available to you 24/7 by calling 877-798-3752. For vehicle
malfunctions due to warrantable issues, transportation services, provided by Roadside Assistance,
are covered by Tesla for the first 500 miles (800 km) to the nearest Tesla Service Center. You are
responsible for transportation costs beyond 500 miles (800 km) or any additional transportation
from such locations to any additional location. The vehicle must be covered by the New or Pre-
Owned Vehicle Limited Warranty and located in the North America Region at the time Roadside
Assistance is requested; however, Roadside Assistance is a separate service and is not provided
under the New or Pre-Owned Vehicle Limited Warranty. Flat tires are not covered under warranty;
however Tesla will cover the cost of a tow, provided by Roadside Assistance, for the first 50 miles
(80 km) to the nearest Tesla Service Center, while the vehicle is covered by the New or Pre-Owned
Vehicle Limited Warranty. The cost of towing for a flat tire beyond 50 miles (80 km) and the cost
of the replacement tire(s) are at your expense. Please refer to our Roadside Assistance policy for
full details and disclosures.

Perfect! Thanks. This sounds consistent with Chevy and Honda's plans.

 

[JCLee]

Here are the roadside assistance benefits from Tesla. They are technically not part of the Warranty but are offered to all cars covered under the warranty. I highlighted the flat tire stuff:

Roadside Assistance (North America)
Tesla Roadside Assistance is a service intended to minimize inconvenience when your Tesla vehicle
is inoperable. This service is available to you 24/7 by calling 877-798-3752. For vehicle
malfunctions due to warrantable issues, transportation services, provided by Roadside Assistance,
are covered by Tesla for the first 500 miles (800 km) to the nearest Tesla Service Center. You are
responsible for transportation costs beyond 500 miles (800 km) or any additional transportation
from such locations to any additional location. The vehicle must be covered by the New or Pre-
Owned Vehicle Limited Warranty and located in the North America Region at the time Roadside
Assistance is requested; however, Roadside Assistance is a separate service and is not provided
under the New or Pre-Owned Vehicle Limited Warranty. Flat tires are not covered under warranty;
however Tesla will cover the cost of a tow, provided by Roadside Assistance, for the first 50 miles
(80 km) to the nearest Tesla Service Center, while the vehicle is covered by the New or Pre-Owned
Vehicle Limited Warranty. The cost of towing for a flat tire beyond 50 miles (80 km) and the cost
of the replacement tire(s) are at your expense. Please refer to our Roadside Assistance policy for
full details and disclosures.

Yeah, this is considered as free roadside assistance. "Coming out to help" portion is free, "the actual service" is subject to warranty and should charge the same as when you would bring your car to the SC. If it's covered under the warranty, it's free, if not, you have to pay, but at least you don't pay for tow or hourly rate for just coming to get you.

 

[Jashev]

Yeah, this is considered as free roadside assistance. "Coming out to help" portion is free, "the actual service" is subject to warranty and should charge the same as when you would bring your car to the SC. If it's covered under the warranty, it's free, if not, you have to pay, but at least you don't pay for tow or hourly rate for just coming to get you.

That's why I was a bit surprised when they fixed a tire for free but I guess if it's just a plug they call it good will.

 

[Vishal263]

Hi,

How to become the roadside assistance vendor with Tesla for Western Canada locations. We provide roadside assistance services throughout Western Canada. Is any way we can get any directions or some applications that needs to be filled out . Thanks

 

[Zeeshan Javaid]

I have 2016 model X. Does it still have roadside assistance from tesla or I have to pay for everything? I don’t have full warranty. Just battery warranty until Sep 2024.