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From purchasing an ESA to it showing up in My Tesla: How Long?

Discussion in 'Model S' started by tinm, Nov 18, 2016.

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  1. tinm

    tinm 2013 S85 Owner

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    On October 7th I handed over a credit card to a service center and purchased a $4000 Tesla Extended Services Agreement for my 2013 Model S.

    Here it is November 18th, and the ESA has yet to show up on my My Tesla page. Instead all I get is a button to purchase an ESA.

    Last night I was contacted by another Tesla owner who a month EARLIER had purchased an ESA, and *his* My Tesla page still shows no record of the ESA being purchased.

    So . . . question for owners out there: how long does it take for the ESA to show up in My Tesla? Does it ever?

    (There is the possibility this relates to the state of New Mexico, which Tesla's web systems and business logic doesn't really recognize... I'm guessing it is related to this, but want to verify that owners in other states see their ESA show up quickly in My Tesla)
     
  2. tinm

    tinm 2013 S85 Owner

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    And yes, I have called Tesla and they were surprised and are looking into it. But in the meantime I thought I'd ask around.
     
  3. HankLloydRight

    HankLloydRight Fluxing

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    I bought the ESA last year and after several emails to Tesla it still doesn't show up in MyTesla, so don't get your hopes up. I have the service records to show the purchase. I'm told "it's there in the internal system".
     
  4. tinm

    tinm 2013 S85 Owner

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    Swell. Maybe Tesla never got around to implementing ESA-shows-up-in-My-Tesla functionality, cuz, like, not enough years or miles had gone by and nobody'd bought an ESA yet. Maybe they forgot it was on the to-do list from like 2012.
     
  5. msnow

    msnow Active Member

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    I wouldn't worry. They'll get around to it like they did with fixing the Navigatiin system.
     
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  6. tinm

    tinm 2013 S85 Owner

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    Disappointed that I never heard back from Tesla today. The person I spoke with at 8:19am this morning took my number and said she'd be calling back soon with information and hopefully resolution, and the whole day went by and nothing. Now the weekend is here and I have this sinking feeling by Monday the company will have completely forgotten I called in the first place. I hope to be proven wrong. . .
     
  7. HankLloydRight

    HankLloydRight Fluxing

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    Really, I wouldn't sweat it all that much. As long as you have proof that you bought it, and you can confirm with your service center that it's on your account, I think that's as far as you're going to get. Things like this usually end up in the HQ black hole.
     
  8. tinm

    tinm 2013 S85 Owner

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    I agree, it's not worthy of getting too bent out of shape over.

    It's just that another owner is in the same situation as I and he recently dealt with a Ranger who told him not only was his ESA purchase not registered with his car, but the system the Ranger accessed I believe told him he couldn't get repairs/parts covered under the ESA because the system had no record of there being an ESA for the car. All that owner -- and I -- have as proof of purchase is the Service Invoice from the service center at this point. No other systems within Tesla say that our cars have ESAs.
     
  9. HankLloydRight

    HankLloydRight Fluxing

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    Well, that last part I'd get fixed pronto.
     
  10. tinm

    tinm 2013 S85 Owner

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    Clock is ticking once again. Not a peep from Tesla since contacting them at 8am Friday. The lady took my number and said she'd get right back to me. Unfortunately she didn't give me her name so I have no idea who I talked to, so I will have to probably start the whole process over again. Actually I think I will call the service center today and see if they know anything. Stay tuned for an update.
     
  11. tinm

    tinm 2013 S85 Owner

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    Update: despite repeated assurances from Tesla that my ESA will appear in a day or so in My Tesla, here is is December 11th and still nothing showing up. Likewise other New Mexico owners who purchased ESAs as far back as September...
     
  12. pilotSteve

    pilotSteve Member

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    Arrrrrrrrrrrrrgh!
     
  13. tinm

    tinm 2013 S85 Owner

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    Well, well, well. I reported the missing ESA to the service center and got an email reply back saying, and I quote, "Try clicking the button – I believe it shows up on that screen."

    So I went into My Tesla, looked at the "dashboard" (not, it turns out) where it doesn't show my ESA status but instead invites me to "sign up" for "services" which I already have paid $4000 for, and voila! Next page shows my ESA, with an expiration date of 11/30/2020. And that, ladies and gentlemen, is a classic UI design failure right out of kindergarten-level UI design class. Allow me to memorialize this in the hopes that someone from Tesla might see and even more, do something about it:

    tfail8.jpg
     
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  14. Parnoren

    Parnoren Member

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    At least you guys can get the ESA! I was informed by the sales centre that it's no longer offered here in Canada.
     
  15. HankLloydRight

    HankLloydRight Fluxing

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    ha ha ha -- I always just assumed you were looking at the 2nd page with the service offerings.

    My service page never showed the ESA. :(
     

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