I have a 2018 Model S 100D that I'm going to sell soon. Bought the ESA for peace of mind but now I do not need it. Paid close to $5700 (after taxes) just over a month ago. Tesla is making it deliberately hard to cancel anything. The ESA page on Tesla website mentions that I have to reach out to my local SC or use the contact us page. The contact us page just takes me back to the ESA page and is completely useless. The ESA cancellation form itself looks like a relic from the 1990's (poorly scanned copy of a word printout)
The SC has a copy of my cancellation request. I had to create a service request multiple times in order to contact the SC about status updates on the cancellation. The last I heard was that they have uploaded everything on their end to Tesla servers and they do not have any idea on when to expect the cancellation. My $5700 is on the hook here and I have no recourse from Tesla.
My account glovebox does not even mention the ESA agreement
Does anyone have any information on how to escalate this? Should I just request a chargeback from my credit card company?
The SC has a copy of my cancellation request. I had to create a service request multiple times in order to contact the SC about status updates on the cancellation. The last I heard was that they have uploaded everything on their end to Tesla servers and they do not have any idea on when to expect the cancellation. My $5700 is on the hook here and I have no recourse from Tesla.
My account glovebox does not even mention the ESA agreement
Does anyone have any information on how to escalate this? Should I just request a chargeback from my credit card company?