Gateway not working?

[Ste73]

My Gateway (v1) stopped working. Tesla claims that the issue is related to high voltage on my network ... but what I see is that if I open web interface, I log in, I see that it says network not connected ... (but I'm in ...) and if I try to edit network I have "Error: Unable to find ethernet service." Seems to be a software error, not hardware error Any idea? I'm not happy to pay 1500 € to change a simple board

 

[jboy210]

My Gateway (v1) stopped working. Tesla claims that the issue is related to high voltage on my network ... but what I see is that if I open web interface, I log in, I see that it says network not connected ... (but I'm in ...) and if I try to edit network I have "Error: Unable to find ethernet service." Seems to be a software error, not hardware error Any idea? I'm not happy to pay 1500 € to change a simple board

There is a reboot button on the Tesla Energy Gateway. Have you tried rebooting the gateway?