Hello All,
While commissioning our Gen 3 Wall Connector (charger), the process hung up on the final step of "Registering Device". I hit the 'Retry' button dozens of times without any luck. I was connected to our home wifi with a strong signal. Ultimately, I found a solution to the problem. Oddly, in my wifi settings on my phone, there were 2 separate entries for the charger itself. I deleted the one that was not labeled as "Provided by Tesla" and the registration process immediately completed. I have a number of posts/replies by others that were having the same issue with the app getting hung up on his final step, with some having put in support tickets without any resolution, so I wanted to post it here in case it may help anyone else.
While commissioning our Gen 3 Wall Connector (charger), the process hung up on the final step of "Registering Device". I hit the 'Retry' button dozens of times without any luck. I was connected to our home wifi with a strong signal. Ultimately, I found a solution to the problem. Oddly, in my wifi settings on my phone, there were 2 separate entries for the charger itself. I deleted the one that was not labeled as "Provided by Tesla" and the registration process immediately completed. I have a number of posts/replies by others that were having the same issue with the app getting hung up on his final step, with some having put in support tickets without any resolution, so I wanted to post it here in case it may help anyone else.