Had anybody stuck at V.9 2019.28.3.1

[BoouLookOn]

My T3P stuck at V.9 since I bought.
I need to know that anyone had same V.9 like me.

 

[JSBahia]

Schedule a service via app and put software as reason. Note in comments that you're still on v9.

Happened to colleague of mine. Got a software update within a few hours of logging on app

 

[ivangr]

is your update preference set to advanced?

 

[MrBadger]

I don't think update preference makes any difference in this situation. I didn't want to take 2019.40.x so left setting on standard, but it still pushed it through. A right royal PITA as it nags you to take update every time you drive.

Also, location in Thailand may be a problem too?

 

[anon37485]

As already mentioned, create a service appointment in the app.

I had the same problem, and it turned out I was not showing as 'delivered' on their system, so they don't push updates out automatically.

 

[MrBadger]

Where is the car? Thailand?

About LTE Sim Location in Model 3 ?

 

[Jason71]

As already mentioned, create a service appointment in the app.

I had the same problem, and it turned out I was not showing as 'delivered' on their system, so they don't push updates out automatically.

+1 to that. Happened to me on 2019.27. Scheduled a service on advice from the forum, got a txt within 2 hours asking about my wifi access. after I confirmed it was good I got an update an hour after that. So within 3 hours I had an update but initially it was only to 32. which is the first V10 version so maybe you can't skip that one. About 6 days later I got 40.2.

 

[MorrisonHiker]

There's an option in the app under Schedule Service for Software Update. We've used that a couple of times in the past when we've been stuck on the same version for a couple months. The "Virtual Service" team sees the request and can send it to your car remotely so there's no need to actually visit the Service Center or have a mobile service appointment.

I'm currently in the bottom 6% of cars which have not received 2019.40.2.1 so I'll probably be submitting a request if I don't get updated in the next week or two.

 

[Rooster6655]

My T3P stuck at V.9 since I bought.
I need to know that anyone had same V.9 like me.
View attachment 488049

Does it show the software downloading or not?

Whats your wifi situation like, if you don't have full bars this maybe a reason.

Are you in Thailand? If so you'd probably need a VPN for any downloads

 

[BoouLookOn]

Thank you everyone. I'm in Thailand.
I try to schedule via app and waiting for feedback.
In Thailand,I use wifi to connect internet and it work very well.

P.S. I know somebody in thailand need to sign Waiver Contact That I'm not sure what effect with warrantee. That why I did choose this way.