Hairline 2.5 inch separation in left front of glass after below freezing temperatures.

[4palmer]

Had temps below 20 degrees. Did nothing but run the heater while plugged in outside. Hairline fracture 2.5 inches in left front part of windshield in Mod X. Is this covered under warranty? Cannot get it fixed with glue as they say it is too long and cannot get vacuum on it.

 

[jboy210]

Not sure if you can get it replaced under warranty, but you can ask.

Several people have done the same thing and posted their info here.

 

[cobra]

Also double check your car insurance, I was surprised to find that glass coverage was standard here with State Farm. Have not tried it with a Tesla though. Needed it once on a prior car.

 

[DCGOO]

Had temps below 20 degrees. Did nothing but run the heater while plugged in outside. Hairline fracture 2.5 inches in left front part of windshield in Mod X. Is this covered under warranty? Cannot get it fixed with glue as they say it is too long and cannot get vacuum on it.

If the crack originated on the inside (not able to feel it on the outside), Tesla will likely cover it. If it is chipped or otherwise appears to have come from the outside, odds are they will not cover it. Cost to replace is roughly $1,550. I have had one of each.

 

[DCGOO]

Also double check your car insurance, I was surprised to find that glass coverage was standard here with State Farm. Have not tried it with a Tesla though. Needed it once on a prior car.

It should be covered under your Comprehensive coverage, pretty standard. Comp claims generally will not affect the premium you pay, but you may lose any claim free discounts that apply. Even though the cost of an X windshield is very high (over $1500), it may not be worth it to file a claim, especially if you have never filed a claim for anything. Tesla covered my first windshield, but the second (within 30 days) I had to pay, and I did not seek insurance coverage. I still wonder if the first replacement was installed 100% properly. but I could not argue with their evidence.

 

[4palmer]

If the crack originated on the inside (not able to feel it on the outside), Tesla will likely cover it. If it is chipped or otherwise appears to have come from the outside, odds are they will not cover it. Cost to replace is roughly $1,550. I have had one of each.

I am so concerned that the replacement will not be as good as factory installation....And the time probably is months.

 

[4palmer]

Not sure if you can get it replaced under warranty, but you can ask.

Several people have done the same thing and posted their info here.

Thank you how to find please?

 

[jboy210]

Thank you how to find please?

People have gone through their Service Center or insurance companies. The stories I have read mention Safelite has replacement windshields and the expertise to install the replacement.

 

[4palmer]

What was the cause?

 

[DCGOO]

I am so concerned that the replacement will not be as good as factory installation....And the time probably is months.

Actually, Tesla Service Center usually keeps them in stock, because they break a lot. They should be generally available. Both times for me, it was same day replacement at the SC. The tech at Safelite told me they have to get them from Tesla and send the vehicle over to Tesla for the camera alignment.

Tesla service should be faster

 

[StanMI]

Got ours done by Tesla (Clarkston,MI). Took a couple weeks for it to come in but they did a great job.

 

[garyhartaz]

People have gone through their Service Center or insurance companies. The stories I have read mention Safelite has replacement windshields and the expertise to install the replacement.

NOOOO STAY AWAY FROM SAFELITE! They DO NOT have the expertise whatsoever!

 

[Genie]

Had temps below 20 degrees. Did nothing but run the heater while plugged in outside. Hairline fracture 2.5 inches in left front part of windshield in Mod X. Is this covered under warranty? Cannot get it fixed with glue as they say it is too long and cannot get vacuum on it.

Mine cracked yesterday too even though it had warmed to around freezing. Lynnwood SC has them, quote was about $1650 but Progressive deductible is just $100 for this. It actually cracked in 2 places, the bottom corner, and separately but nearby, from a chip Novus had tried to fix.

 

[DCGOO]

Mine cracked yesterday too even though it had warmed to around freezing. Lynnwood SC has them, quote was about $1650 but Progressive deductible is just $100 for this. It actually cracked in 2 places, the bottom corner, and separately but nearby, from a chip Novus had tried to fix.

You should take it to Tesla, rather than involve your insurance co. They will quickly determine if a warranty repair applies. Even if it does not, you may just want to pay it yourself rather than lose any claim free discounts you may be getting. My tolerance for not filing an insurance claim is something north of $2,000.

 

[jboy210]

TeslaBjorn cracked his X windshield trying to use the defroster instead of hand-scraping it. I think he has a video of it on his channel.