Long story short, very early stealth performance model 3 with numerous issues (15 items fixed by Tesla), trying to get some advice on my latest issue with the front windshield.
Front windshield was replaced by Tesla due to stress fracture in December 2019.
Almost in the same spot, stress fracture appeared again in March 2021.
Took 6 weeks to get appointment for glass replacement from Tesla and they claim this is not a stress fracture, not covered by warranty and I would need to pay out of pocket.
After speaking in length with Tesla service support, here is what I have learned:
My main questions:
I really hope support steps it up, being an early adopter has been difficult and I've got 11 CyberTrucks on order for a rental / robotaxi fleet...I might need to reconsider that venture if this continues...
Front windshield was replaced by Tesla due to stress fracture in December 2019.
Almost in the same spot, stress fracture appeared again in March 2021.
Took 6 weeks to get appointment for glass replacement from Tesla and they claim this is not a stress fracture, not covered by warranty and I would need to pay out of pocket.
After speaking in length with Tesla service support, here is what I have learned:
- Their experts say this is not a stress fracture according to how this appears now, I could not get a firm answer if the six weeks that have passed was considered in their assessment (the crack has extended significantly in that time)
- Tesla claims there was impact to the side of the glass (I don't see this, do you?)
- Later in conversation Tesla claims that someone could have leaned on the car (would the glass crack that easily?)
- Tesla will not honor a glass specialist opinion outside of Tesla
- After a lengthy conversation, they decided to cover this non-warranty issue, but my record will be flagged (could not get definitive answer, but seems like I could be liable for similar future claims)
My main questions:
- Do think this is a stress fracture?
- What happens when my record is flagged?
- When this occurs again (I'm pretty confident that it will), will insurance cover the replacement windshield (because they will be told this is not a stress fracture) and Tesla labor (ex. camera recalibration)?
- How should I plan ahead, get extra windshield insurance?
I really hope support steps it up, being an early adopter has been difficult and I've got 11 CyberTrucks on order for a rental / robotaxi fleet...I might need to reconsider that venture if this continues...