If anyone looks for this here is my experience. The service center is easy to find, clean and nicely done. The staff was helpful. Car was in good condition and was cleaned prior to my arrival. No one else was picking up when I was, so I had their full attention. I think it would be nice to have a service center between Lubbock and San Antonio, but it’s not bad to get there from a lot of west Texas. i had a slight problem pairing the driver profile to the car, and the delivery advisor was happy to come out and trouble shoot with me after I accepted the car.
Given that I had a long drive after pickup (about two hours), they called me the day before to talk me through it, and when I mentioned the SOC on delivery they kindly charged it to 100% for me before delivery. That made getting home less stressful and lets me put off charging until tomorrow when it will be light and not raining.
overall a good pick up experience.