Today my key card and phone app are both NOT working. Car appears to be completely dead and I’m locked out despite it being charged to 80% and the ChargePoint charger is literally still plugged in, but can’t unplug (it’s now been 7 hrs locked out). Based on some quick research it may be a 12V batter issue - is this common and what are the best solutions? Here’s more context:
-App isn’t working for both my wife and me - yes, even after closing the app, turning off our phones - app is working just not connecting to the car (just keeps trying to load/refresh and then fails to connect)
-Used both key cards too and no response whatsoever
-Sentry mode shut off and no connectivity (doors, AC/heater, trunk, frunk, flash, vent, etc)
-I have a 2022 Model Y from January with under 4K miles
-Always keep the battery between 50-90%, 100% only when driving further distance and been below 30% maybe two to five times
Any feedback or help is greatly appreciated! Extremely frustrated since it’s brand new and there’s not even the roadside option for “locked out of car” so had to leave my car in a parking lot.
Thanks in advance!
-App isn’t working for both my wife and me - yes, even after closing the app, turning off our phones - app is working just not connecting to the car (just keeps trying to load/refresh and then fails to connect)
-Used both key cards too and no response whatsoever
-Sentry mode shut off and no connectivity (doors, AC/heater, trunk, frunk, flash, vent, etc)
-I have a 2022 Model Y from January with under 4K miles
-Always keep the battery between 50-90%, 100% only when driving further distance and been below 30% maybe two to five times
Any feedback or help is greatly appreciated! Extremely frustrated since it’s brand new and there’s not even the roadside option for “locked out of car” so had to leave my car in a parking lot.
Thanks in advance!