Hi, I've had the model y since mid December and it has been fine. This week however my phone key has started randomly disconnecting. I've done the bluetooth on and off, removed the auto sync contacts, re- paired the phone with the car, rebooted the car, etc etc. It works then I go in to the house or work or whereever and suddenly the phone key disconnects. It's not MAJORLY problematic as obviously I have lived with normal car keys for many years but it seemed like a good feature of the app to have and now its driving me nuts. Any other suggestions welcome please.
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Help with phone key disconnecting
- Thread starter melissa12
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Thanks for the reply - it seems to have resolved itself today but I am not holding my breath and also carrying the key card!
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I had to use my physical key to start it yesterday. It wasn’t recognizing the phone key while I was in the car.
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So are you using UWB on the 2023.44.20.30.25 ? That has to be set up on the phone and in the car.
I *think* that’s the software glitch. With prior firmware the Bluetooth link breaks for some reason. The fix is iffy. The Tesla phone link sometimes works a day or two later, maybe after the Tesla “sleeps”. But it can be forced to work by unpairing the phone Bluetooth link and by deleting the phone key in “Locks”. Then re-pairing the Bluetooth links and recreating the phone lock.
I’m tired of doing that every time there is a firmware update since November for me. And randomly in between updates it can happen. I am hoping that setting up UMB will bypass the Bluetooth and lock glitch…. Next firmware for me
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This has suddenly started happening to me too. I thought I had settled the problem but today I have reset my iPhone as a key for my Model Y no less than 6 times, only to have it disconnect within a few minutes. This is not location-dependent, either. It happens at home and when parked elsewhere. There have been no software updates to the phone or the car that correlate with the sudden emergence of this problem.
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This has started happening to me, too, within the last week or so. It's driving me nuts. Sometimes the phone key will fail to unlock the car and then work to start the car, or vice versa, and sometimes I have to use the card key to do both. It seems really random. I can go several days without the problem and then it occurs again. It started happening around the time of the last Tesla software update, but I also upgraded my iPhone to iOS 17 around that time, so I don't know which one to blame. I got excited when I saw the mention of UWB, but a little research shows Tesla only put the UWB chip in the refreshed Model 3 and some versions of the S and X, so that's not going to help us Model Y owners. I guess we can hope they fix it in a future software update, assuming that's where the problem lies.
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Yes--same here. But I was having more problems with that happening with our 2020 Model 3 right before we traded that in for the 2024 Model Y. Had a second identity create itself that I finally eliminated. In general, ,we find the Model Y to be more "together" than the older model 3 was. Esp.with the FSD--that is the "bomb" on the Model Y.
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