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HOV Sticker Lost In Mail

Discussion in 'California' started by clx, May 29, 2015.

  1. clx

    clx Member

    Joined:
    Feb 27, 2015
    Messages:
    60
    Location:
    SoCal
    Hi - can anyone who recently obtained the HOV sticker chime in on how long did it take you to get the sticker? My application was processed 3 weeks ago on May 11, but I still haven't received my sticker. Called "DMV Special Processing Unit" twice, and I'm getting conflicting information - both agent told me my application was processed on May 11 (I can confirm the $8 check was cashed around the same time), but one agent told me that my sticker is probably lost since the sticker mailed out the same week, I haven't got it after more than 2 weeks, and should do another sticker application for a replacement sticker; the other agent said "You will regret it if you send in a replacement application now since the sticker is probably just got mailed out not too long ago" (she also said she received a lot of pointless phone call like this, I guess she's having a bad day).

    Can someone who recently got the HOV sticker chime in on when did you submit the application, when the check was cashed/application was processed, and when did you receive the sticker after the check was cashed/application was processed? I feel like asking fellow forum members are better off than waiting on hold for 30 mins each time talking to a DMV agent who doesn't really care.

    Thanks!
     
  2. miimura

    miimura Active Member

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    1,241
    Location:
    Los Altos, CA
    In most of the cases I've heard about, people in Northern California receive the stickers several days after the check has cleared their bank. So Cal should be within a week. If yours has been two weeks something is definitely amiss.
     
  3. redox

    redox Member

    Joined:
    Sep 13, 2014
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    Location:
    SF Bay Area
    I'd give it another week. I think I also felt it was "taking forever" even after I confirmed the $8 check was cashed through my bank.
     
  4. Bonlaw

    Bonlaw Member

    Joined:
    May 26, 2013
    Messages:
    308
    Location:
    Orange County, Ca
    2 years ago ours took 30-35 days. We thought for sure that it was lost. The DMV contact did too - then there it was in the mail! The stickers are probably not high priority for our California DMV.
     
  5. siucity

    siucity Button Pusher

    Joined:
    Feb 18, 2015
    Messages:
    267
    Location:
    SF North Bay, CA
    I just got my stickers. I mailed my application about 6 weeks ago. The $8 check got cashed 2 weeks ago. I got the stickers about 10 days after the check was cashed.
     
  6. markb1

    markb1 Active Member

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    Feb 17, 2012
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    Location:
    San Diego, CA
    In a race between a California state agency and the US Postal Service, my money is on the Postal Service, without hesitation.
     
  7. clx

    clx Member

    Joined:
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    Location:
    SoCal
    10 Days seems about right, it's over 21 days now and counting since my $8 check was cashed, doesn't look very promising...

    I'll probably go ahead and send in the replacement application, worst case is if I got the sticker after the replacement application is mailed out, I put on the old sticker while waiting for the new sticker to come in, then send the old sticker back once I got the replacement.
     
  8. Gr8pursuit

    Gr8pursuit Member

    Joined:
    Jan 19, 2015
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    Location:
    So. California
    As soon as your check is cashed you should get it in a few days per two different people at the DMV I spoke to that handles the HOV decals. Mailed my app on 3/9, rec'd decals on 4/20, exactly 6 weeks.
     
  9. miimura

    miimura Active Member

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    Location:
    Los Altos, CA
    I moved some personalized plates onto my EV that already had stickers and submitted an application for a new certificate to correctly reflect the new plate. This is done with the same form as the new request for stickers. I mailed the application on or about 4/15 and just received the certificate today, 6/4. About 7 weeks.
     
  10. davewill

    davewill Member

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    Feb 5, 2014
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    435
    Location:
    San Diego, CA, US
    Tesla really ought to start getting the stickers for their customers. Carson Toyota did. It sure speeds things up. They said they usually have the stickers and hand them to the new owner with the car. They hadn't had time to come in in my case and they had to mail me mine...about a week after I took delivery.
     
  11. ddimit

    ddimit Member

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    Location:
    Sacramento, California, United States
    The Stickers are tied to the plate number. You need the plates to get them. Since Tesla is not participating in assigning plates when the car is purchased you need to wait until you have plates to apply
     
  12. davewill

    davewill Member

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    Location:
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    Well, nothing is stopping them from doing THAT either. They just don't want to do it.
     
  13. clx

    clx Member

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    Location:
    SoCal
    While it's true that the stickers are tied to the plate, car dealers have been applying the stickers before the car was sold and have a plate. I believe it's applied under the VIN and when the car is sold, the stickers would come with the car already, the dealer just file a owner transfer application. That was what happened when I got my leaf last year. No delays, driving on HOV lane from day one.

    While Tesla is not traditional dealer, I think they can do that if they chose to.
     
  14. clx

    clx Member

    Joined:
    Feb 27, 2015
    Messages:
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    Location:
    SoCal
    Some updates - mailed my replacement application in the beginning of June, and got the sticker one week later. But the stickers are not the replacement - it was the original stickers, and the postmark shows it's mailed out 1 month + 1 day after the check has been cashed. All in all, it took 2 months from application to stickers in hand.

    Also, a couple weeks after I've received the sticker, my replacement application was sent back to me declined. It said the stickers were issued 1 month before the actual mailing date, no replacement will be issued. A side note on the replacement application response stating that I should wait 30 days after the stickers have been issued before filing for replacement, but what happened was the stickers didn't actually get mailed out until 30 days after the "issue date".

    Either way, DMV always wins :(
     

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