Long story short. Ordered a 2017 Model X that was supposed to be delivered by the end of the year. Purchased all my accessories including all-weather mats, charging adapters, etc. online from Tesla. Fast forward to last week I finally received my car and it obviously comes with a Gen2 adapter. My Gen1 adapter expectedly won't work. Reached out to online orders explaining what had happened and their response was...
Hello,
Thanks for contacting Tesla.
Per our website, all items must be returned within 30 days of receipt to be eligible for a refund. Order #69511 was received on 12/28/17 via FedEx tracking 78906586XXXX and is no longer eligible for return.
I apologize for any inconvenience.
Let us know if you have any other questions.
Online Orders | North America
45500 Fremont Blvd, Fremont, CA 94538
(e) [email protected]
shop.teslamotors.com
Who do I contact to have this taken care of? I can't imagine a reasonable person not being able to understand that Tesla was at fault. The item is unused and was actually unopened until the SC opened it on delivery day trying to see what it was instead of first thinking if they could even help to begin with. I'm probably going to reach back out to my Sales specialist, but honestly feel bad that he's been the one fixing everyone else's mistakes since day 1. Will likely just call him this weekend if all else fails.
Thanks in advance.
Hello,
Thanks for contacting Tesla.
Per our website, all items must be returned within 30 days of receipt to be eligible for a refund. Order #69511 was received on 12/28/17 via FedEx tracking 78906586XXXX and is no longer eligible for return.
I apologize for any inconvenience.
Let us know if you have any other questions.
Online Orders | North America
45500 Fremont Blvd, Fremont, CA 94538
(e) [email protected]
shop.teslamotors.com
Who do I contact to have this taken care of? I can't imagine a reasonable person not being able to understand that Tesla was at fault. The item is unused and was actually unopened until the SC opened it on delivery day trying to see what it was instead of first thinking if they could even help to begin with. I'm probably going to reach back out to my Sales specialist, but honestly feel bad that he's been the one fixing everyone else's mistakes since day 1. Will likely just call him this weekend if all else fails.
Thanks in advance.