Tech Support Hansshow Model Y 7.5 Rear Screen

[Shorey1]

Perhaps someone in this group can provide some insight how to get customer support. I purchased a 7.5 screen back in March from Amazon and it never arrived so they sent me a refund. Again in May I ordered from Hansshow and finally in July received the item and was very excited. Turned out I ordered the wrong system for my 2023 Tesla MYLR. The product descriptions were a bit confusing and I got a system for 2023 "Standard Range" Model Y/3. The problem during installation turned out to be the wiring harness -- 20 Pin CanBus but my car has blue 26 Pin OBD. I contacted Hansshow asking for assistance and for 7 days have tried texting, email and phone for help -- no response except to say they forwarded my information to tech support -- just needed some answers as to whether a new wiring harness would solve the install problem. Anyone else find a way to get this company to respond? I think I just need a different wiring harness and I can complete the install but I can't get this company to respond and provide any information on the best solution. Their return policy is not exactly the easiest to negotiate as well and looks like I would have to pay shipping back and hope they decide to send me a discounted refund.

 

[jjrandorin]

I think they are vendors here now as well, so you could try PM ing them ( @Hansshow )and seeing if they can help you.

 

[frankvb]

I would say, good luck with this. My personal experience (over a year ago) is that they eventually just stopped responding to WhatsApp messages. HUD stopped working after several Tesla updates. Needless to say I won't be buying anything from them ever again.

 

[KurtSanders]

I have recently used the WhatsApp to contact Hansshow technical support for firmware updates to rectify persistent bluetooth staying on after departing the Tesla, and they are responsive and provided a fix....

 

[bibena]

I've tried reaching out to them for an issue as well. Seems like it's going to take a while. @Hansshow

 

[Hansshow]

Perhaps someone in this group can provide some insight how to get customer support. I purchased a 7.5 screen back in March from Amazon and it never arrived so they sent me a refund. Again in May I ordered from Hansshow and finally in July received the item and was very excited. Turned out I ordered the wrong system for my 2023 Tesla MYLR. The product descriptions were a bit confusing and I got a system for 2023 "Standard Range" Model Y/3. The problem during installation turned out to be the wiring harness -- 20 Pin CanBus but my car has blue 26 Pin OBD. I contacted Hansshow asking for assistance and for 7 days have tried texting, email and phone for help -- no response except to say they forwarded my information to tech support -- just needed some answers as to whether a new wiring harness would solve the install problem. Anyone else find a way to get this company to respond? I think I just need a different wiring harness and I can complete the install but I can't get this company to respond and provide any information on the best solution. Their return policy is not exactly the easiest to negotiate as well and looks like I would have to pay shipping back and hope they decide to send me a discounted refund.

Hi there, could you pm me with your order number so that I could follow up

 

[ilovemytdi]

Kyle from out of spec motoring summed up hansshow products as cheap garbage. Lol. Nuff said.

 

[bibena]

Kyle from out of spec motoring summed up hansshow products as cheap garbage. Lol. Nuff said.

I wish they were cheap. Their stuff is normally pretty pricey.

 

[aavmm1010@gmai]

How much?
I can get a new one for $398
Not trying to lowball

 

[aavmm1010@gmai]

 

[drdumont]

I wish they were cheap. Their stuff is normally pretty pricey.

There's cheap, there's inexpensive, there's expensive. None of these three equal quality. Hansshow has a pretty bad rap overall. I'm sure there are folks with good experiences about which we never hear. But the stories of the horror shows are indeed legion. Where there's smoke...

 

[CRIMSON_DATE]

Perhaps someone in this group can provide some insight how to get customer support. I purchased a 7.5 screen back in March from Amazon and it never arrived so they sent me a refund. Again in May I ordered from Hansshow and finally in July received the item and was very excited. Turned out I ordered the wrong system for my 2023 Tesla MYLR. The product descriptions were a bit confusing and I got a system for 2023 "Standard Range" Model Y/3. The problem during installation turned out to be the wiring harness -- 20 Pin CanBus but my car has blue 26 Pin OBD. I contacted Hansshow asking for assistance and for 7 days have tried texting, email and phone for help -- no response except to say they forwarded my information to tech support -- just needed some answers as to whether a new wiring harness would solve the install problem. Anyone else find a way to get this company to respond? I think I just need a different wiring harness and I can complete the install but I can't get this company to respond and provide any information on the best solution. Their return policy is not exactly the easiest to negotiate as well and looks like I would have to pay shipping back and hope they decide to send me a discounted refund. Would anyone like to buy a discounted 7.5 rear screen for 20 Pin CanBus connection? ( I think intel cars can use this one?)

Did you ever get this sorted, how do you like it ?

Does it have a screen mirror function ? I'd like to be able to mirror my phone and use the apps from it so I can use the phones unlimited data plan without having to use it as a hot spot which is not unlimited.

 

[PapaWangsta]

Hansshow, shady and terrible company. Go elsewhere if I were you. Screwed me over twice. 1st it was autofrunk. Now the newest F9 dashboard display received defective. I waited 2 weeks just to get a simple replied back stating that they were replacing it. Now, after a week have passed, couldn't get any followed up. What a shame!