How long did you spend at Service Center for Delivery?

[jebinc]

I pick up my M3D AWD today and was wondering how long you spent at the Service Center during the delivery process? Also curious how much of that time was Tesla trying to upsell you on things like extended warranties, pre-paid maintenance plans and other margin padding stuff? What actually happens during the delivery process?

 

[brobinson]

My delivery (May 2018) took about 45 minutes or so. A few minutes to sign some papers and the rest going over the car. This was a few weeks before the major production ramp, so they were far more relaxed.

There are no extended warranties or maintenance plans for them to sell. You order the car as you want it and theres not really anything else to add once you are there for pickup. They may call you between ordering and delivery if they have an inventory car that matches, or some other deal.

 

[Cosmic_dilEmma]

Hi! My husband and I picked up our M3 AWD yesterday, out in CA. We spent about 25 minutes for delivery. You first do a walkaround and check the car for manufacturing defected, scratches, etc., then you complete the license/registration/title paperwork (~5 mins), then the Tesla employee will walk you though a quick (~15 min) orientation (getting your phone set up as a key, getting your driver profile set, etc.). At no point did they try to sell us anything!

 

[jebinc]

Hi! My husband and I picked up our M3 AWD yesterday, out in CA. We spent about 25 minutes for delivery. You first do a walkaround and check the car for manufacturing defected, scratches, etc., then you complete the license/registration/title paperwork (~5 mins), then the Tesla employee will walk you though a quick (~15 min) orientation (getting your phone set up as a key, getting your driver profile set, etc.). At no point did they try to sell us anything!

That's fantastic, and a great improvement over traditional car dealerships! I'm hopeful others will confirm your experience and that you're experience wasn't a fluke! I suspect, with the quarter end "push," that they will be wanting to move people through the SC quickly. When did you make your final payment? After inspection or before you even saw the car?

 

[Runebane]

When I got there, they had been trying to get a hold of me to try to reschedule since they found a alert on my car. When they found out that I was already half way through my 4 hour drive to get there, they tried to have it fixed for me that day (it turned out to be the driver's side seatbelt sensor which they were able to replace). So I spent probably an hour or so at the delivery center, but no one tried to upsell me on warranties during that time.

Once the car was ready, the lady handling my delivery looked very harried and when she found out this was our 2nd Model 3, she was like ok well here you go then, have a nice day and off to her next delivery. Though, I believe she did mention an extended warranty when we were going over the paperwork, it was tossed out there as an option and once declined never brought up again. But that may have been when we picked up the wife's 3. They weren't as busy then.

Anyway, I think it was around 5 minutes of total face time with the delivery specialist, but I did have to wait around a bit while they printed everything out etc... This is in addition to the wait time while they replaced the sensor. (They were not the best at time management, they could have done all this while they were working on the car but didn't). So maybe 20 minutes of actual waiting to get my car once they fixed it and started the paperwork process.

 

[Cosmic_dilEmma]

That's fantastic, and a great improvement over traditional car dealerships! I'm hopeful others will confirm your experience and that you're experience wasn't a fluke! I suspect, with the quarter end "push," that they will be wanting to move people through the SC quickly. When did you make your final payment? After inspection or before you even saw the car?

We were thrilled at how easy it was! We made the final payment online the day before. The only thing we noted on the walkaround was some sticky resin on a headlight, and as soon as we pointed it out, he took it back and cleaned it up. You can definitely bring a check and wait to pay until after the inpection though!

 

[JulienW]

I pick up my M3D AWD today and was wondering how long you spent at the Service Center during the delivery process? Also curious how much of that time was Tesla trying to upsell you on things like extended warranties, pre-paid maintenance plans and other margin padding stuff? What actually happens during the delivery process?

This happens at car dealerships that are separate (from the car) companies trying to make money off of you. Tesla uses a store that it owns so there is no "extras" being used to make the dealership money. I already knew all (or all they could tell me) about the car so I just signed. From walk in to setting in MY car was about 30 minutes.

 

[Mr Vader]

took delivery on April 10th 2019.
we spent probably 45 min total door-to-door.
10 min walkaround the car for cosmetic imperfections (piece of advise, have them give you 5/10 minutes alone to inspect: not having someone hover over you is so much better)
10 min walkthough the inside and functionality of the car (I saw waaaay too many videos, but the wife found the lesson very useful, as she din't even know how to open the door!) and set up keys on app.
5 min paperwork, and another 10 minutes for them to buff out some swirls I found in the paint (still have some, and have been recorded for future maintenance).
my wife and I also spent 5 minutes in the car alone just playing around and to make sure that I was familiar with the controls and to set up my driving positions.
at no point there has been any type of upselling: no added insurance, maintenance plans, add ons, wall charge, accessories....nothing! they are there for you and the car. period.

smart choice on joining the revolution and taking delivery before the federal incentive gets cut in half.

now, go zoom zoom!

 

[fajitamondays]

4+ hours. There was some undisclosed "issue" getting the firmware updated on my car prior to delivery. You can say I got to know every inch of that service center/store very well.

Actual face time with the DS was just like 10-15 mins. There were no upsell efforts or any of that traditional car dealership stuff. You just pay for what you ordered, and they give you your car.

 

[CommackRoss]

I've taken delivery of 2 Tesla vehicles in the last 12 months. A Model X June 2018 and a Model 3 about 5 days ago. Both experiences for me were great. About a 30-40 minute process of paper signing, vehicle inspection, and some minor training. No up selling either time. Not really much to up sell anyway. Way better experience than my previous dealership based purchases.

 

[danix]

20 mins. 15 mins was waiting, then once the rep came over, 5 mins for paperwork (a few signatures), he showed us where the car was, and that was it.

 

[JimVision]

Received my 2019 Long Rang Model 3 on June 10 in Denver, Colorado. Took about 30 minutes for the paper work, walk around the car, checking things out, and how-to questions. No up-sales on anything. It's my 2nd Tesla purchase. Experience is better than another other dealership.

 

[russelljohnson]

2 hours, lots of fit and finish issues they had to take time to fix. Still not done and need to chase them down for it. Will post pictures in the SR/SR+ waiting thread.

 

[groovidad]

Delivery Accepted: 12/26/2018 Spent 45 min at Delivery/SC. No "upsell", signed documents, handed them a check. Did walk around exterior/interior, obtained time frame for notifying of any imperfections found, once home. Adjusted mirrors, seat, stereo and launched.

 

[TomT]

About 90 minutes and no up-sells.

 

[Tony_YYZ]

I was part of one of the mass delivery experiences at an off-site convention center. It was around 90 mins in/out. They really learned some lessons from the 2-3 days prior when people were waiting around 7 hours to get out.

This was June of 2018.

 

[ElectricLee]

15 mins tops

 

[ElectrekPanda]

15 mins tops

Yup. They wanted me out of there as quickly as possible.

 

[SMAlset]

I pick up my M3D AWD today and was wondering how long you spent at the Service Center during the delivery process? Also curious how much of that time was Tesla trying to upsell you on things like extended warranties, pre-paid maintenance plans and other margin padding stuff? What actually happens during the delivery process?

My delivery was during September 3rd quarter rush, 9/23. Had a morning appointment at the Fremont Delivery Center so things were running pretty well then. We arrived a bit early, got called pretty much on time for our appointment, after introductions was taken to our car to look over. Spent maybe 20 minutes looking over the car where husband picked out a minor paint issue and a slight raised panel issue that was photo'd and noted for our due bill (subsequently fixed and couldn't tell where the issues were afterwards). Other than that the car was great, he went over some basics (we were already Tesla MS owners so not totally unfamiliar with the car but did have some new things to learn). Made sure we had our two key cards, the mobile connector kit and the tow hook and license plate frames for when the plates would arrive. Went back in with our DA to go over and sign our paperwork and in our case gave them a check for the car. And we were set to go.

In our case volunteer owners were on hand at the Delivery Center and helped us set up the phone dock. That was really appreciated. That's also when Tesla was including phone cables at Delivery. We got lucky and found another owner there to swap our Android cable for their iPhone cable so left the Delivery Center all set up. Since they aren't including a set of each cable now, kind of a moot point. After this we took the car to an open area of the parking lot and both of us got acquainted with the different aspects of the display and settings. Checked out the brakes, turn signal, A/C, headlights, windshield wiper etc. focusing on the primary controls we would need to get home. But also wanted to make sure everything worked before we left in case we had something else to add to the due bill list. Set the driver profile for seating etc and the regen to low to start off with (a little different feel than our MS) and set Creep to off. Once we felt good about it and drove around the parking lot a short bit were ready to head home. I'd say we left within the hour of our appointment. I'm pretty sure we stopped at a Supercharger along the way to make sure the charger worked. Car calibrated within maybe 10-20 minutes of our driving.

As far as upselling...not something done AT ALL. The Fremont Delivery Center had a section with some clothing on display that you could buy but certainly not promoted verbally. Staff was pretty much focused on meeting up with their scheduled appointments and getting the cars to the new owners. Our location did have some refreshments there and in the morning some breakfast type snacks as I recall, although we ate breakfast near there ahead of time. The delivery space and what was available while passing the time waiting for your appointment was very much different across the country based on accounts from people back when we picked up our car. I'd say eat before you go in case you are there longer and I know people were. Back in September there were reports of people having appointments close to midnight and others had cars delivered to them at their house. They really do go all out to get as many deliveries made during this time. Hope your delivery is a smooth one.

 

[IraB]

As others have stated, buying a Tesla is nothing like buying any other car in many ways. For me, the entire process was smooth and simple. It started with getting a trade-in quote from Tesla based solely on the VIN and window sticker of the trade-in. Tesla never actually laid eyes on my trade-in until I left the Service Center with my new Model 3. There was no haggling on the price of the trade-in (although I could have asked for a bit more if I had wanted to get a Carmax quote, but I was too lazy and the Tesla offer was close enough to what I was expecting). When actually picking up the car, like others, we had about 15 minutes of actual face time for signing papers and getting the phone key set up. After that, our delivery person was ready to move on to his next task. No up selling of any kind.

The car was only charged to about 60%, so we asked to have it charged up a bit more since we didn't yet have a high voltage outlet at home. That was the longest part of the process. Fortunately, it was a nice afternoon and there was a very good coffee shop 10 minutes away, so we walked to coffee, chilled and came back to a nearly fully charged car.

All in all, it was the second best car delivery experience I have ever had. Second best because my best car delivery experience was picking up a Porsche at the Porsche Experience Center in Atlanta where I got an hour of track time with a pro driver as part of the delivery process (driving their car since mine was not broken in yet).