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How to talk to Milton Keynes Service?

spon88

Member
May 2, 2019
530
290
Derby
Anyone have any advice on how to actually speak with Tesla service please? I raised an appointment request with Milton Keynes and the only one I could select was a 6am slot. They sent a text saying parts are needed but that was a few days ago. I need to make arrangements and have called, text and emailed but no replies. Their centralised call centre guranteed someone would call me yesterday by no joy. Surely they don't expect me to just turn up in case they're ready :(

I like Tesla a lot but the lack of communication is just silly. Anyone got any tips and tricks to actually get through to them please? I need to arrange return transport, work out if I can drop off the day before, try to find out a rough lead-time as I'm heading overseas etc. It's a bit like trying to raise the dead :(
 

sclo

Member
Sep 26, 2018
14
7
uk
if you ring the tesla number there is now an option to speak to someone, option 5. They should be able to connect you
 

spon88

Member
May 2, 2019
530
290
Derby
if you ring the tesla number there is now an option to speak to someone, option 5. They should be able to connect you
Thanks for that but I've tried several times - it is option 5 but no joy hence the texts and emails. I'll keep trying
 

Plagued

Member
Apr 9, 2019
230
184
Uk
are you saying no one answers? I got in touch with my local SC 3 times over the three weeks they had my car. Phoned through and asked to be put through (generally I'd already been routed to them), only once I got an American woman who was unable to get through to transfer me, and she left them a message to contact me, which they did an hour later.
 

spon88

Member
May 2, 2019
530
290
Derby
are you saying no one answers? I got in touch with my local SC 3 times over the three weeks they had my car. Phoned through and asked to be put through (generally I'd already been routed to them), only once I got an American woman who was unable to get through to transfer me, and she left them a message to contact me, which they did an hour later.
Tried lots of times. Managed to get someone, I think in a central call location, who passed me on but no response. Trying the main number and then option 5. Will keep trying although very frustrating. Plus no reply from the MK service email address or text.

This is in relation to a badly leaking cowl seal and I did say I want that fixed and not just the electrical connector beneath it moved or waterproofed. Maybe that's not something they want to commit to but let's see....
 

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