Hi everyone, new here, but have been benefiting from all the discussion, so I thought I would give you all an update. Ordered Model S second week of March. VIN confirmed and car shipped. Pickup is this Friday. I texted my advisor to inquire on HW4, radar and roof. She said she couldn't see and would not be able to tell me, but "it had the latest hardware". I already knew what that meant...precisely nothing. So I started a chat with a regular Tesla rep online who was rude and basically hung up on me, saying, "talk to your advisor". I finally texted my advisor back and said that unless I can confirm the new hardware was in my car, I was not going to schedule a pickup and I would reorder next month. I'm in no hurry. So this is the part that some of you will find interesting:
My advisor called me and said, "HW4 is actually known as "autopilot 4.0". Your car has all of it including the Phoenix radar. But we are not allowed to tell you that, which is why no one is texting you the information. I don't want you to cancel your order, so I'm calling to tell you verbally. Until Tesla officially releases the new hardware in their marketing, we are not allowed to talk about hardware. If I call, then I won't get in trouble.".
Good enough for me and I appreciated my advisor's candor. I thought many of you tracking this would find it interesting.
My advisor called me and said, "HW4 is actually known as "autopilot 4.0". Your car has all of it including the Phoenix radar. But we are not allowed to tell you that, which is why no one is texting you the information. I don't want you to cancel your order, so I'm calling to tell you verbally. Until Tesla officially releases the new hardware in their marketing, we are not allowed to talk about hardware. If I call, then I won't get in trouble.".
Good enough for me and I appreciated my advisor's candor. I thought many of you tracking this would find it interesting.