In App message Action: missing billing details - Cock up or Scam?

[Ikin]

Just had a message in my Tesla app stating that I have missing billing details for Tesla charging, yet my details are all correct. Anybody else have this message? I have not used a supercharger for a couple of months and cannot see any reason for the message. Did think it might be a scammer but the message arrived in the Tesla app in box.

 

[OfficialMark_H]

Has your credit card expired?

 

[djtaylor]

I've just had that, were you using a Revolut card? I've had that be declined from another provider recently.
Mine was and I've just changed it in app to a Starling card.

 

[Captainboo]

Just had the same. Address and card details still current and correct in the app-might be a glitch?

 

[Tonybvi]

I‘ve just had the same message which is a bit strange as I have free unlimited supercharging. I hope it’s not a scam as I simply reentered the existing card details. I’ll have to keep an eye on spending on that card.

 

[AMP_it_up]

I've just had the same message. My credit card details are correct and expiry date is 4 years from now. I last used a supercharger on Tuesday and the payment has gone through.

 

[Kronospace]

I supercharged last weekend and as soon as I unplugged got an error message in the car saying that supercharging was disabled due to invalid payment. Credit card on the account expires in Jan 2024, so I added an extra credit card to the account, error message persisted. All the supercharging sessions have been paid for and there is no “pay now” button visible in the app.

I also received the notification in the app in the last hour saying again that there are missing billing details, but no email like last weekend.

 

[GeorgeSymonds]

I’ve had it too for no obvious reason.

I think it’s more likely to be a cock up at Tesla than a scam.

 

[djtaylor]

I’ve had it too for no obvious reason.

I think it’s more likely to be a cock up at Tesla than a scam.

I think so too. I just popped back my previous details, got a notification in the banking app that card verification from Tesla occurred and no issue.

 

[fsman]

I also got the message.
my billing address and payment details are all up to date.
Not sure what is going on, but kinda glad it isn't just me

 

[Ikin]

Seems likely to be a Tesla cock up then. Thanks to all for your responses. Now to contact Tesla and see what they say......

 

[Ikin]

Has your credit card expired?

Thanks, but all my info is correct.

 

[pdk42]

Yep, me too. Obviously a glitch.

 

[Tallula]

I also got the message and I’m abroad from my car. I certainly wasn’t going to follow the link but went through the normal account payment details on the app and everything was correct. While I’m away from the car I am not going to reverify anything and will see what happens when I try to recharge the car on getting home. All very odd.

 

[GeorgeSymonds]

Mod comment - I've updated the thread title to soften the "scam" question as I think most don't think it is, but never say never,

The thread is however very valid as many seem to be getting the message and seeing others getting the same brings some reassurance its probably them and not you.

For what it's worth, I intend to ignore.

 

[asl3312]

I also had the message.. my payment details are correct and still valid, but the billing address was missing from the CHARGING > MANAGE PAYMENT section in the app.

 

[Wattsisname]

Just had a message in my Tesla app stating that I have missing billing details for Tesla charging, yet my details are all correct. Anybody else have this message? I have not used a supercharger for a couple of months and cannot see any reason for the message. Did think it might be a scammer but the message arrived in the Tesla app in box.

I received a similar message yesterday evening but it is a while since the card expired. I will check my account to see if last Sunday's Super Charge cost has been debited.

 

[Planky]

I have had this message too, bank card not changed or expired.

 

[Kronospace]

Turns out for my situation, it was down to an additional driver not having a payment method added to their account. I had always assumed that everything was billed to my account

 

[a1psx]

I supercharged last weekend and as soon as I unplugged got an error message in the car saying that supercharging was disabled due to invalid payment. Credit card on the account expires in Jan 2024, so I added an extra credit card to the account, error message persisted. All the supercharging sessions have been paid for and there is no “pay now” button visible in the app.

I also received the notification in the app in the last hour saying again that there are missing billing details, but no email like last weekend.

Ditto, last Saturday around lunch.