Is Octopus Energy falling apart?

[kael13]

That's not just an Octopus issue, British Gas is having the same problem with insane meter readings.

 

[Kietrax]

View attachment 741162
There is definitely something not right with my Gas account...
The 67143 figure is coming from a 2 hour period starting at 4am on the 3rd December.

Yeah - I had one of those a couple of weeks back - 100,694 used in one day! Since had a gas bill based on the actual latest reading but still showing this silly amount for the day in my historical readings on the web site!

 

[exlatccatsa]

Interestingly, Octopus compare App says it can't get any data for yesterday (5th), but the website lists it when using the stats. There's defo some bugs around.

There is a little glitch about in the winter where you don't get the whole days readings till 2 days later something to do with The clocks changing. In the summer you will get day 1s data on day 2 .. but in the winter you won't get day 1s complete data till day 3. Although you may get partial data which will change on day 3.

 

[Mr H]

View attachment 741162
There is definitely something not right with my Gas account...
The 67143 figure is coming from a 2 hour period starting at 4am on the 3rd December.

It's that foundry you've installed in your shed

 

[Tenatious]

Can I recommend you get the Bright app, that will download all your data for the last 13 months from the smart meter for you to browse. Worth having in case Octopus claim they can't get it...

 

[rotor2k]

Can I recommend you get the Bright app, that will download all your data for the last 13 months from the smart meter for you to browse. Worth having in case Octopus claim they can't get it...

I have the Bright app, and I don't see the option to download data -- where do I find that?

 

[Tenatious]

Y

I have the Bright app, and I don't see the option to download data -- where do I find that?

You would need to use their API to access it programmatically but what I meant was it’s then saved there if you need it at some point.