In all fairness, the lot was so empty back then because it was still an abandoned Lincoln dealership
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Just left the Dedham MA SC - People were loosing their *$@t
- Thread starter Joelgjr
- Start date
In all fairness, the lot was so empty back then because it was still an abandoned Lincoln dealership
Wow, did the attendant explain to her that what you guys were trying to tell her was in fact true and on the Tesla.com support page under Supercharging? I hope he did and he should have told her she owed you guys and apology. Honestly some people take everything as an insult and are just difficult. I remember our first supercharging experience where we pulled next to another Model S (yes, paired). The guy did the same thing as you and told us about the paired charging pattern. We appreciated getting the tip. Feel bad for you trying to be the good guy and help out a newbie. But the "class" aspect she brought up shows how classless she was LOL.
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Joer293
MODEL X P100DL
I find this thread funny. Back in 2013, was talking to the SC folks about the problems of mass market buyers. I’m not the 1%. I’m the 100+ hour week job to pay for the 6.5 year loan crowd. I would never ever pay that for a typical ICE luxury car.
Superchargers are a sore spot for me. I and many early adopters bought into Elon’s dream speeches. “Drive free on the sun forever” just pay this $2,000 supercharging investment to help Elon build it. 1 stall per 17 cars. Elon/ J.B. Interview stated ~ $50 was hardware/software in the car. The rest was for land lease, buildout, solar and electric. Designed to the spec 50,000 miles per car(10% of 500,000 mile vehicle life goal). Somehow they made $2k cost, mandatory in 2014 then claimed it was free supercharging, then said no more free, but we still keep the money, then finally reduced the base price $2k in ~2017. Then added free back in the sales pitch! Just stick to the original 2012 business plan, it was a winner. Oh and I forgot “fast or free” dream plan. If charging to charge costs more than a pack swap, reintroduce pack swaps for teslas. 40$ for 2 fully charged batteries was t bad. I do feel my investment to create sustainable transport has somehow been compromised by charging model 3 owners for something I paid money so neither of us should have to pay for again. I feel Tesla has compromised their sustainable transport goal. Superchargers went from a self sustainable forever plan, to a cost recovery / penalty model. That needs fixing.
Superchargers are a sore spot for me. I and many early adopters bought into Elon’s dream speeches. “Drive free on the sun forever” just pay this $2,000 supercharging investment to help Elon build it. 1 stall per 17 cars. Elon/ J.B. Interview stated ~ $50 was hardware/software in the car. The rest was for land lease, buildout, solar and electric. Designed to the spec 50,000 miles per car(10% of 500,000 mile vehicle life goal). Somehow they made $2k cost, mandatory in 2014 then claimed it was free supercharging, then said no more free, but we still keep the money, then finally reduced the base price $2k in ~2017. Then added free back in the sales pitch! Just stick to the original 2012 business plan, it was a winner. Oh and I forgot “fast or free” dream plan. If charging to charge costs more than a pack swap, reintroduce pack swaps for teslas. 40$ for 2 fully charged batteries was t bad. I do feel my investment to create sustainable transport has somehow been compromised by charging model 3 owners for something I paid money so neither of us should have to pay for again. I feel Tesla has compromised their sustainable transport goal. Superchargers went from a self sustainable forever plan, to a cost recovery / penalty model. That needs fixing.
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This whole thread was funny and I cannot resist saying...
I'm at the Dedham SC now with my Model 3. I can get some stuff done today but will need to come back to get the door adjusted properly. Everyone here is calm (staff, other owners and myself). Still love the Red Sox and the Pats including Tom Brady.
Life's good. No sign of lost $*&^ lying on the ground outside or inside for that matter.
OP here. I’m also back here right now too. I actually agree. They’ve made several improvements since I was last here only 2 weeks ago. Removed a couch and put in 2 additional service desks. Hired another tech. They’re clearly currently training on a new process for signing people in.
An older gentlemen just came in with a problem (bought CPO, first time at service ). He was in and out in probably 18 minutes. They fixed whatever problem and he was at a loss for words. “Do I pay you? You’re really done already? So I can just leave now?” Moments like this that make me love Tesla
Under that plan, as volume grew, they would still need to build the cost of expanding the network into every car’s sales price - this isn’t a one-and-done. And they wanted to price the cars, especially Model 3, as competitively as possible, especially for those who didn’t expect to do a lot of road trips.
But the biggest problem Tesla ran into, aside from dramatic volume growth, is human behavior. Some people, even those who don’t struggle to buy an expensive car, are cheap and inconsiderate, and charge for free at local shopping mall Superchargers, leaving their cars plugged in and blocking travelers who need a charge. They also seem stuck in the mindset of “filling up” at a fueling station vs “fuel while you sleep” at home. So you have people unnecessarily occupying Superchargers and Tesla has to build out more. Setting fees for charging and idle parking were the only way to help control this behavior.
The other issue Tesla faces is hopefully a transitional one. Especially with the Model 3, more and more owners don’t have access to overnight charging at home. That may be due to renting, dealing with difficult condo boards, no assigned parking spaces, or just high construction cost to retrofit charging. Or to having neither off-street parking nor on-street charging. There are various existing or emergent solutions to all of these issues, but we have yet to reach the tipping point of prevalent overnight charging beyond single-family homes with garages/driveways. So Tesla realized they had to provide local supercharging, not just for road trips, and needed to recover the cost by billing.
For all these reasons, but especially human behavior and the tragedy of the commons, cost recovery/penalty is here to stay.
Actually, I have lived in the Boston area all my life (except for time away for military service).
I know we don't have the best reputation for friendliness, and sorry you find the area not to your liking.
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I am a model 3 owner- now x2. I personally take an artist perspective on the cars. They are a work in progress. I love and relish this fact. When I got the first M3 there were some delays & issues which, when brought to Tesla's attention, were quickly resovled. I love the updates and the fact that the car is evolving. However, back then (a few months ago!) I did worry that other owners might not be so interactive and might have a "finished product" type of attitude.
I'm glad everyone is talking about this behavior and customer expectations. I do not know about the attitude of expensive models vs mid-range models of various cars (my previous car was a honda
). But it has crossed my mind that the current influx of car owners might not realize that Tesla is evolving and trying its best everyday. That if they are a little patient they can help be a part of something growing, changing, learning & evolving rather than a dead, plastic, "finished" product.
I always thought the site was too small. I went to the Planning Board hearing when Tesla was getting approval of the site plan. There was a question from one of the Planning Board members about how many cars would be stored on site. I do not recall the answer, but it was a small fraction of the number of cars that were actually there the last few times I have been by or stopped in. Certainly a lot more activity there now than when the site was a Lincoln-Mercury dealership!
You're missing my point. I LOVE the area. I love New England. I love MA. The area is 100% to my liking. It's the individuals within MA who I have interacted with to date whose attitudes and general disrespect towards their fellow man that is causing me to leave. Like when my East Boston neighbor of 5 years took his nail gun and drove 7 nails into my tire because I parked in "his spot" (which was in reality a public spot on the street). Or my South Boston neighbor took a baseball bat to my parents side view mirrors because "Red Sox" (they have NJ license plates - not even New York!!)
Not to mention the level of racism and bigotry present in South Boston; they sure loved my interracial relationship with my girlfriend.
I've had terrible experiences here and I'm a white male.
Also, your signature says Dedham. I drove from Boston to Dedham this AM to go to the service center and it took me 65 minutes. I don't doubt that people are friendly in Dedham, but that's a literal hour away from what I'm talking about.
They really should jump on the now-abandoned Porsche-Audi site in Norwood, at least one side of it as the rear lot is huge and car trailer access would be easier IMHO.
I think there is a service center in Watertown now, on Arsenal St. which is about 30 mins. from you.
jlv1
Twice as much fun
Watertown opened before Dedham. It's less convenient to get to (at least for me, coming from the west).
When I traded in my Model S on a Model 3 I couldn't help, but think about how the Tesla owning experience would transform.
I couldn't shake the feeling that the good service that I was used to likely would be diminished for an undetermined time. Even my experience in picking up the car was one of disappointment due to a misaligned bumper. I gave them the opportunity to fix it later, and quite frankly they didn't do a good job of it. They did an okayish, and borderline acceptable job.
It might be my last Tesla depending on how the FSD stuff pans out in comparison to Audi/Porsche.
Is that because it's the bumper alignment? Is it the leaf swallowing panel gaps? Is it the concern regarding weather related issues that people have been having?
How did I go from really enjoying my Model S to mostly leaving my Model 3 in the garage while I drive a Jeep to work?
It's probably everything in how rushed the Model 3 was, and the impact it's had on so many aspects of Tesla.
We all have different levels of patience and what we're willing to deal with. I'm one of the less patient ones where I check the forums first to see if someone has the same issue as I'm having. This is a great way to avoid spending an hour on hold with Tesla, or scheduling an appointment to fix some momentary glitch.
For someone new to Tesla I can understand being upset at some aspect of the ownership experience. Some might say that some owners feel way too entitled, but odds are the story is bigger than what you heard. Or some people just are naturally entitled, and that's how they are.
For me personally:
I didn't yell at anyone. Instead I gave the delivery specialist a long look of utter disappointment.
I didn't even write any long emails. I wanted to, but in the end I felt like Tesla was between a rock and a hardplace and I didn't have any good solutions.
More or less I'm probably not a good fit for what Tesla is making right now.
So I'll go back to German cars, and ask for forgiveness for my betrayal.
I couldn't shake the feeling that the good service that I was used to likely would be diminished for an undetermined time. Even my experience in picking up the car was one of disappointment due to a misaligned bumper. I gave them the opportunity to fix it later, and quite frankly they didn't do a good job of it. They did an okayish, and borderline acceptable job.
It might be my last Tesla depending on how the FSD stuff pans out in comparison to Audi/Porsche.
Is that because it's the bumper alignment? Is it the leaf swallowing panel gaps? Is it the concern regarding weather related issues that people have been having?
How did I go from really enjoying my Model S to mostly leaving my Model 3 in the garage while I drive a Jeep to work?
It's probably everything in how rushed the Model 3 was, and the impact it's had on so many aspects of Tesla.
We all have different levels of patience and what we're willing to deal with. I'm one of the less patient ones where I check the forums first to see if someone has the same issue as I'm having. This is a great way to avoid spending an hour on hold with Tesla, or scheduling an appointment to fix some momentary glitch.
For someone new to Tesla I can understand being upset at some aspect of the ownership experience. Some might say that some owners feel way too entitled, but odds are the story is bigger than what you heard. Or some people just are naturally entitled, and that's how they are.
For me personally:
I didn't yell at anyone. Instead I gave the delivery specialist a long look of utter disappointment.
I didn't even write any long emails. I wanted to, but in the end I felt like Tesla was between a rock and a hardplace and I didn't have any good solutions.
More or less I'm probably not a good fit for what Tesla is making right now.
So I'll go back to German cars, and ask for forgiveness for my betrayal.
PJNewport
Member
The traffic in this thread brings back memories of the summer of ’92 when the airlines were engaged in an all-out airfare war. Record low fares brought the romance of aviation within reach of the, ahem, "Greyhound set”. “I paid 150 bucks for this ticket! I demand service!” The police were called to the gate almost daily.
It was a miserable summer for all:
- Less seasoned (or first time) flyers lost their *$@t when faced with wx delays, seat changes, and carry-on restrictions (brace for impact in the event of a cancelation or if luggage got lost)
- Full-fare business travelers were stuffed into cabins and had to rub elbows with the flying Clampetts - a most undignified means of travel
- Employees and crew working the front lines - at best it made for dinner time story entertainment
Substitute M3 buyers, early adapters, and Tesla Customer Service Reps for the characters above and you’ve got yourself a parallel universe.
The romance of Tesla ownership ... it’s more complicated.
It was a miserable summer for all:
- Less seasoned (or first time) flyers lost their *$@t when faced with wx delays, seat changes, and carry-on restrictions (brace for impact in the event of a cancelation or if luggage got lost)
- Full-fare business travelers were stuffed into cabins and had to rub elbows with the flying Clampetts - a most undignified means of travel
- Employees and crew working the front lines - at best it made for dinner time story entertainment
Substitute M3 buyers, early adapters, and Tesla Customer Service Reps for the characters above and you’ve got yourself a parallel universe.
The romance of Tesla ownership ... it’s more complicated.
Eevee
Member
This might be the most effective method (we don't know) but it's definitely not "the only way to help control this behavior." And it has drawbacks. For instance, to avoid idle fees, a lot of Tesla owners will just sit in their cars while they charge rather than spending money at local businesses. So now if you're a business owner, it's far less attractive to put a supercharger in your lot.
Other possible methods:
- use a valet service to supercharge
- make everyone pay for parking instead of idle time (including ICE cars, whole lot pays to park)
- supercharger design changes so that it's easier/less of a hassle to wait to charge
- supercharger version 3, that charges faster
I really wish they would open a SC on the North Shore. Due to Boston traffic both Watertown and Dedham are a pain to get to if you’re past the 93/95 interchange. Hopefully someday they’ll be able to expand their footprint especially with the number of Model 3s arriving in northern New England.
roblab
Active Member
Dedham, MA has toilets, and staff encourage customers to use them.
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