I have always been impressed with Tesla power point presentations on their cars. Even had some owners say how happy they were. When the range of the Model X exceeded 350 miles, I decided to take the plunge. That was on December 17, 2020. I was then told a delivery date of February. Then the update happened. Heard nothing from Tesla as my February date arrived. Finally called in early March to try and find out what was happening. After 2 phone call run arounds, was finally told that I now had 3 options, first pay an additional $10K and get in line for the refreshed version, second, they would help me find a used Model X but no guarantees. The last option was to cancel my order, and after some heated words it was agreed to refund my deposit. After a lot of stepping on my ego, I finally agreed to pay the extra $10K. I was told that I would be moved to the front of the delivery line due to my early order date. Well, that was the last I heard from Tesla. On reviewing my website, I watched my delivery date go from August to November and now no date appears on my site. It has now been ten months waiting on a car. This frankly sounds obsurded. I of course sold my other car and my wife and I have been a one car famly for 10 months. This must be another way Tesla is claim to reduce emmissions. But my patience is wearing thin. Not so much from the technology of the car but that the customer empthy from Tesla has been totally non-existent. In todays environment, I cannot understand how a company can stay in business with this total lack of customer support. I can understand delays but to not hear one word from Tesla during this period is not what I would expect from company trying to change the face of car manufacturing. Just an short email, telling me that things had been delyed and they would keep me informed would have made a world of difference. I the case of the Model X delays, what are we talking about, less than 100K future owners that hate being kept in the dark and feed nothing. I have set a date, that will end this ride. Either deliver by that date or I plan on taking my $100K and finding something that is predictible. Does anyone out there have a similar experience or hopefully have had better communication than I have experienced?