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Lost LTE Connectivity Fix

Discussion in 'Model S: User Interface' started by shadownddust, Aug 16, 2018.

  1. shadownddust

    shadownddust Member

    Joined:
    Jun 16, 2018
    Messages:
    58
    Location:
    Lowell, MA
    Yesterday coming out of the underground parking garage at work, I noticed the LTE connectivity hadn't returned. I waited a few more minutes, and then tried a few reboots using the scroll wheels. No luck. I let the car sit for a few hours and then tried again with no improvement, so gave tech support a call. Since I had no connectivity (and no wifi to connect to) to help with their diagnosis, all they could do was book me an appointment at the service center. Fortunately, they had an opening first thing in the morning. Strangely enough, I also lost bluetooth connectivity at the same time the LTE went out, but that was fixed with a reboot of my iPhone.

    Service was ready to give me a loaner while they diagnosed the issue, but wanted to try a quick fix of power cycling the vehicle by disconnecting the 12V and reconnecting after a few minutes. That seemed to fix it (also got a FW update while they were at it). They said it sometimes happens with the modem, but to keep an eye on it in case I lost connectivity again.

    While it's annoying when technology starts to act up, I thought it would be helpful to document this as a troubleshooting step in case an appt with service is a ways away. I didn't realize how much I was relying on that connection until I lost it and saw traffic info, destination searching, music streaming, calendar appointments, remote status, etc. all inaccessible.
     
    • Helpful x 1
    • Informative x 1
  2. Tim-in-CA

    Tim-in-CA Member

    Joined:
    Apr 23, 2018
    Messages:
    101
    Location:
    Corona, CA
    Earlier in the week, cellular connection also stopped working for me when I left home, multiple reboots and power off cycles did not resolve. Spoke to customer service and was told to make a SC appointment. While it was down, I connected to my phone hotspot to get traffic into. Got 2018.28.5 FW over WiFi last night and LTE is now working. Would be good to know if this was actually a fix in the FW or just a side effect of the update.
     
  3. elvira88

    elvira88 Member

    Joined:
    Jul 31, 2017
    Messages:
    6
    Location:
    StL
    Mine has done this today. Map isn’t updating and just giant blocks of grey. I’m on 2018.39.6
     
    • Love x 1
  4. keithf

    keithf Member

    Joined:
    Oct 18, 2017
    Messages:
    47
    Location:
    Canada
    Had the same issue. Only showed 3g where I've always had LTE. Reboot MCU and dash panels and LTE came back after about 30 minutes.
     
  5. SpudLime

    SpudLime Member

    Joined:
    Jun 10, 2018
    Messages:
    937
    Location:
    Chantilly, Va (Loudoun)
  6. keithf

    keithf Member

    Joined:
    Oct 18, 2017
    Messages:
    47
    Location:
    Canada
    could be but it's only after upgrading to V9
     
  7. Cycle11111

    Cycle11111 Member

    Joined:
    Jun 25, 2018
    Messages:
    34
    Location:
    Truckee
    I get this problem fairly frequently on my MX but not my M3. I park in an underground garage, the MX cannot connect while in the garage, I come out in the morning and it will not re-acquire any LTE/3G connectivity even after 20+ minutes, but if I reboot the MCU all good. The M3 has so far never done this. Happened again this morning.
     

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