Love the car, but the pick up experience is...

[Tnkw]

I ordered within 1min that I received the email.

Thanks!

 

[EnterpriseT]

So I picked up my SR+ today at the Vancouver location. The car is great, but the pickup experience is the worse experience I have ever encountered.

1) Pick up scheduled at 5:30pm at the West 4th showroom location, arrived on time, and the car did not arrive until 7pm.
2) Was asked to go down to the underground parkade to go through the orientation. I was led to the corner of the parkade in which the light on top was burned and not working. I asked the specialist to move the car to a brighter location, he replied "why?" …??? why? because I can't see anything LOL
3) The specialist proceed to ask me, "So, do you know anything about Model 3? if you do, then we don't have to go through this." by this time, I was a bit shocked about the experiences I received. I proceed to ask the specialist to go through their normal procedure.
4) 10-15 min into the orientation, and we are done. He went through the following: seat/mirror/steering wheel adjustment, how to open and close the door, wiper control, and the different modes for driving. Nothing else. Oh, he put on the license plate for me.
5) I noticed that the charging kit was missing a nema 14-50 adaptor so I ask the specialist about this, he couldn't give me an answer so he ask the manager to talk to me. The manager told me that Tesla stop providing the nema 14-50 adaptor at the beginning of this month, I wasn't aware of this news, as I was in the show room in April and was told that the package would include the adaptor. I placed the order on May 7th and no one mentioned this update to me. I told the manager that it would be crazy if I take the delivery without an adaptor because I drive in average 150km/day for work and I politely ask the manager to see is there anyway I can buy one to use. He said no you have to order online and have it ship to your house. I then proceed to ask him if I can delay the pick up until the adaptor arrives. He said no, he will have to revert my contract. So I rephrase the question and asked "Are you telling me that you are going to revert my contract because of an adaptor?" he replied "Yes" … at this moment I am literally running out of words to say.

I end up taking the car, and spend a good 20min in the parkade trying to figure out things myself, such as paring my phone, going through different options on the screen, using the navigation, and voice control. In which no one from Tesla came to see if I need any other assistance.

When I got home, I went on the Tesla website and found out the nema 14-50 adaptor is on back order LOL.

So now, I am stuck with an awesome car that I can drive for couple days, and then I will have to leave the car at home to charge for 30+ hours before I can use it again, until the adaptor is back in stock to order.

So fellow owners, is there another place that I can buy an adaptor? or is anyone willing to sell me their adaptor if you have an extra one?

Thanks in advance.

We had the exact same experience and it seems like we were only one day apart (right down to the stall for pickup, although I didn't think to get them to move it. I never thought to check to see if adapters I was told would be there were suddenly not going to be included. I took over 30 min to familiarize myself with the car beyond what I had learned in test drives. Because they were so busy, I actually did my test drives alone without any "training" as well.

In addition, the agent and the insurance agent were both new and training. I left without any documents aside from my insurance/registration page which I am pretty sure is wrong and bad. I've been through a few car purchases and as I was given one-sentence summaries of what the different signature lines/pages were for, some of the information was straight up wrong. With my new car, I drove straight to BCAA and found out they had completely messed up my insurance and left me with only the $200,000 basic.

The delivery centre have them. At least when I was there. I talked with at least 3 sales guys about buying a NEMA 14-50 adapter. All the answer is no we don’t have it here, you need to go online order them. Then I went straight to the service centre ask if they have any. The girl said yes have them in stock. So I grabbed one. Call in first thing tmr morning ask if they still have them.

Worth noting, they no longer have them. They are "extremely sold out" according to the service technician. What's worse is they are very hard to get a hold of via phone.

 

[EnterpriseT]

Thanks! Order placed!

Did you get it yet? I ordered floor mats, a phone cable, and the next day the charging adapter and nothing has shipped. Emails for an update have gone unanswered. ​

 

[martind3]

Did you get it yet? I ordered floor mats, a phone cable, and the next day the charging adapter and nothing has shipped. Emails for an update have gone unanswered. ​

No - but I believe the website said 10-15 business days so not quite there yet.

I ordered The adapter June 7, nothing yet. Order Cable Organizer June 6, received shipment notification yesterday - so right at the 10 business day mark.

 

[EnterpriseT]

No - but I believe the website said 10-15 business days so not quite there yet.

I ordered The adapter June 7, nothing yet. Order Cable Organizer June 6, received shipment notification yesterday - so right at the 10 business day mark.

I continue to find myself exactly one day ahead of you, minus the shipment of my first order. I ordered the cord and mats on the 5th and the adapter on the 6th. The site does say 2-3 weeks for fulfillment, so to their word they have until next Wed/Thurs to deliver. I am hopeful it will go through soon as someone at work is going to start noticing my kWh total soon.

 

[martind3]

I continue to find myself exactly one day ahead of you, minus the shipment of my first order. I ordered the cord and mats on the 5th and the adapter on the 6th. The site does say 2-3 weeks for fulfillment, so to their word they have until next Wed/Thurs to deliver. I am hopeful it will go through soon as someone at work is going to start noticing my kWh total soon.

You'll find a bill one day on your windshield! This is the funny part - the same day I placed the order for he cord, I signed the contract with the electrician. I already have my 14-50 Outlet installed and the cord still hasn't shipped. Not a big deal since I still don't have my car....

 

[EnterpriseT]

You'll find a bill one day on your windshield! This is the funny part - the same day I placed the order for he cord, I signed the contract with the electrician. I already have my 14-50 Outlet installed and the cord still hasn't shipped. Not a big deal since I still don't have my car....

Oops... Turns out I was replying to the wrong person. Confused myself with the multiple replies.
I've had my car since the 4th but can't charge at home until I get the adapter.

 

[spurs10]

OP welcome to Tesla
It is what it is with Tesla right now. I had mine delivered at Powell street, outdoor gravel lot and it was raining. The whole experience from waiting for a VIN to delivery was not present. Be prepare to hear them pushing back your service request by saying it’s working as intended/design
On the other hand if you are driving a Model X and you hear a rattle with your seat they are more than happy to order a new seat for you.

 

[YusufT]

I just read on Reddit how a single location was getting 150+ orders a day. I’m sure many order without going in to see or order at home and not the store. You guys have amazing rebates right now which is probably why. They’re going through delivery hell and probably wanted to rush you out not because they don’t care but there’s others waiting just like you said you waited 2 hours to see your car. They probably asked if you knew anything to accelerate the orientation not because they don’t care.

 

[YusufT]

What’s that part that you can only drive the car for a couple days then charge for 30+ hours? Isn’t there a supercharger around? You do know that you can and SHOULD charge every night you get home even if you have some juice left you don’t have to wait till it runs out to charge. In fact that’s bad for the battery

 

[flashin]

I just had mine delivered yesterday at the West 4th location. Overall experience was great and took just little over 2hr - mostly just waiting for my car to be shuttled over. The person onsite handing over the car was awesome and ensured I was satisfied to drive it off. She took care of any cosmetic imperfections and nearly the entire car to get rid of some barely visible marks. No complaints from her or anyone else at all during the time I was there.

I was originally scheduled for the last batch of delivery, but I asked and was moved to the first batch in the morning. It wasn’t very busy at the time I got there, and perhaps that makes a difference in their attitudes since they would not be as rushed.

 

[EnterpriseT]

I just read on Reddit how a single location was getting 150+ orders a day. I’m sure many order without going in to see or order at home and not the store. You guys have amazing rebates right now which is probably why. They’re going through delivery hell and probably wanted to rush you out not because they don’t care but there’s others waiting just like you said you waited 2 hours to see your car. They probably asked if you knew anything to accelerate the orientation not because they don’t care.

Vancouver I assume?

I just had mine delivered yesterday at the West 4th location. Overall experience was great and took just little over 2hr - mostly just waiting for my car to be shuttled over. The person onsite handing over the car was awesome and ensured I was satisfied to drive it off. She took care of any cosmetic imperfections and nearly the entire car to get rid of some barely visible marks. No complaints from her or anyone else at all during the time I was there.

I was originally scheduled for the last batch of delivery, but I asked and was moved to the first batch in the morning. It wasn’t very busy at the time I got there, and perhaps that makes a difference in their attitudes since they would not be as rushed.

Good to hear a positive experience. I assume the person you get matters too.

 

[YusufT]

Vancouver I assume

Yup I read online Vancouver stores are getting hammered right now both for delivery and orders

 

[EnterpriseT]

Yup I read online Vancouver stores are getting hammered right now both for delivery and orders

They are. My first test drive was laid back and I walked in, got to sit in the cars, ask questions, etc. When I picked up my car early this month, everything had changed. There was a bouncer, the place was chaos with way more staff, and the process was rushed and things were a bit unclear. Service and parts are basically unreachable too. Other than getting burned on the 14-50 charger, none of it has actually caused any issues, but it made the delivery be a bit more on edge than I wanted...