Just bought a used (2014) model s, 2 weeks ago. I was assured, by my sales adviser (John Pier - avoid him) that any issue not documented in the pictures would be taken care of by Tesla. So... I took delivery of the car. It is in pretty good shape, and didnt notice anything, at the time of delivery, that wasnt documented in the photos. However the very next day, I washed the car and immediately noticed that the tail lights were holding water, and have condensation. Also the rear bumper is cracked. The sunroof also does a lot of stuttering when opening and closing. I immediately emailed John, and received no answer. I sent about 3 emails to him and left him 2 voicemails... and that asshole still hasnt called me back. So I go through customer service in my Tesla account. I get a response that they will notify the sales adviser at the service center where i picked up the car, and the will call me to get the issued fixed. 3 days later, no call... so i call them. They have no idea what im talking about and pawn me back off to customer service or my local service center. At this point i just want my frickin car fixed. Customer service is absolutely HORRIBLE. I would love to have this turned around so I can have confidence in Tesla, but what does a customer have to do to get their car fixed?
Sorry for the rant... Im at wits end with this. BUT i do love this car.