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Ludicrous Service ?

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My sales guy (Sorry, in Texas he's a "DELIVERY SPECIALIST"), through whom I bought both cars is all sympathetic, tch, tch, tch... But no one has a clue. It seems no one at the company relly talks to anyone else. Had similar issues trying to get my first one delivered.
 
Thanks for the reply...
As it happened, two hours later, I get a call, the guy is sitting out back in his Model S
Service Vehicle. Showed me his appointment list, and sure enough, there I was, 0800-1000.
Problem is, he showed up at 12:45, no notice, no nothing.
Said it "suddenly appeared" on his appointment list, with a phone call he got telling him to get over her Code 3.
Nice guy, proceeded to check out both cars, made some "firmware changes" for stuff I had not mentioned.
Then told me that he had "never heard of any Tesla making noise (Pedestrian Warning System) when in forward motion, that the "obstruction warnings" the driver gets inside the car was now working properly.
Then he fessed up that the scheduling system was rife with errors, and I was not the first case. Probably the most vocal, however.
Sooo...
He "fixed" some things I didn't know were not working, and didn't address my original complaint.
I love my Model 3s, but the support system needs work.
And I just got a reply to my email...
"Thank you for contacting Tesla. This email address is no longer monitored.
([email protected])

Visit our Support Site to learn more about our products or services or to find answers to commonly asked questions. If you can’t find what you are looking for, contact us to ask a question. You will need to log into your Tesla Account to ask a question — this is so we know who we’re speaking to and can help you quicker."

And now to quote a famous Warner Bros. Ringnecked Woowoo: "It is to laugh!"...

oh HELL NO, not a code 3. Anything but Code 3