Mailing zip / postal code is not valid for the state provided.

[tilt]

Not sure where to put this. I searched for this issue and no luck. I'm trying to add my wife as a secondary contact on my account. When I submit it I get the message, "Mailing zip / postal code is not valid for the state provided."

I've tried several different zip codes and addresses, none work. I've tried Firefox and Chrome, no difference. Seems to be a problem on Tesla's end. I contacted support via email, no response. Ideas? Or next steps?

 

[Dolemite]

TMC IT Support!

 

[tilt]

TMC IT Support!

I went through the support system to contact them regarding the issue but have heard nothing. Of course I was promised an email in 24-48 hours. Any specific advice on who to contact? I can't find anything or any info.

 

[busterdan1]

The system was doing that to me also. Add the dash and the last 4 digits.

 

[tilt]

The system was doing that to me also. Add the dash and the last 4 digits.

Already thought of that and tried it. Same error.

I've tried different cities, zip codes. Even a different state, same error. In fact, when I tried Missouri it said the postal code wasn't valid for the country provided!

 

[busterdan1]

Sorry worked for me. They do have some bugs in the system to work out.

 

[tilt]

Here's one potential issue. When I go to my Primary Contact, there is no address, city, or state even entered or selected, just the zip code. Maybe it is throwing an error because the secondary contact's info doesn't match the primary (zip I'm trying is the same though.) But I'm hesitant to try and edit my Primary Contact info seeing how I'm getting an error. I guess the worst that could happen is it just rejects the edit? Don't want to cause further issues by fiddling around.

Edit to clarify that I'm trying to use the same zip code on both primary and secondary.

 

[busterdan1]

Yes, maybe wait until all is back up to full speed and then work with customer service to get the situation rectified. I find it funny that Elon complains about apple software updates (i fully agree with him on this) and Tesla purchasing software seems to be a bit buggy.

 

[BDV300]

Here's one potential issue. When I go to my Primary Contact, there is no address, city, or state even entered or selected, just the zip code. Maybe it is throwing an error because the secondary contact's info doesn't match the primary (zip I'm trying is the same though.) But I'm hesitant to try and edit my Primary Contact info seeing how I'm getting an error. I guess the worst that could happen is it just rejects the edit? Don't want to cause further issues by fiddling around.

Edit to clarify that I'm trying to use the same zip code on both primary and secondary.

This is what I had to do to get a secondary on my account. The primary had no address.

 

[tilt]

This is what I had to do to get a secondary on my account. The primary had no address.

That was it! Whew! Thanks so much!

 

[mdautrem]

I had the same issue - "Valid postal code required". For some reason, the page showed "CA" in the top right corner, even though I live in the US. Just had to click to change it and was fine from there.